Client Manager

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT
A Client Manager role at OpenText is more than just a job, it's an opportunity to impact lives. As a key contributor, you'll be instrumental in constructing cutting-edge information management solutions that contribute to maximizing the sales of services in the information management industry to new and existing customers and prospects. The Client Manager will be focused on supporting Professional Services sales to Enterprise Accounts. This position is remote within United States and is responsible for supporting US based accounts.

You will work closely with the rest of the customer account team including delivery practices, Sales Account Executives, Technical Pre-Sales, Value Engineering, and OT leads for other value-add services that can be provided to the clients. You are also responsible for driving high customer satisfaction while actively supporting peers and across North America for mutual success against the OT targets of bookings, revenue, margin, and reference-ability.

WHAT THE ROLE OFFERS

•    Working with Sales Team generating revenue opportunities by developing solutions for clients based upon OpenText products using creativity and the available tools.
•    Aggressively pursuing a pipeline of opportunities to generate bookings meeting quarterly individual and territorial booking target expectations.
•    Qualify, research, track and develop leads to viable business opportunities
•    Keep sales opportunities and project updates current and accurate in our CEM system. 
•    Ensure timely planning and coordination of resource needs, sales forecasts, proposals, and contract approvals.
•    Monitor and report on expected revenue and sales performance each quarter to senior leadership.

•    Support the team in responding to client requests, tracking potential opportunities, and participating in internal meetings to keep OpenText stakeholders informed about client activities.
•    Effectively articulate the value proposition to multiple organizational levels
•    Negotiating project deliverables/schedules/costing for services from external suppliers or other groups within Open Text.
•    Develop strong business cases, proposals and presentations for sales opportunities
•    Participate in trade shows, conferences and industry events to build industry and customer awareness of company services and solutions
•    Maintain a strong knowledge of the industry, trends, technology, competitive offerings, and customer requirements, and provide informed feedback to the company
•    Providing leadership in promoting, identifying, recommending, and implementing improvements to any processes
•    Sharing constructive and successful strategies with peers and other colleagues to benefit the entire team.

WHAT YOU NEED TO SUCCEED
•    University Degree or College Diploma and/or relevant IM/IT experience (4-7 years) or equivalent. 
•    Expertise in complex business and technical processes and their implications across the enterprise. Knowledge of project management disciplines and processes.
•    Experience selling Professional Services preferred. 
•    Knowledge of the Open Text product offerings and how to associate such to client’s business requirements
•    At least two years prior experience closing and directing engagements totaling at least $1 million in annual fees
•    Strong presence and confidence, exhibiting professional maturity and strong communication skills.
•    Solid work ethic with a willingness to ’do what it takes’ to meet client demands
•    Willingness to travel as per business needs.  

ONE LAST THING:
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. OpenText Professional Services is an enabler for our customers seeking to realize Return on Investment (ROI) from their investment in OpenText Enterprise Information Management (EIM) products.  

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $76,100 - $114,100 USD per annum; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

California Residents: The pay range above is a reasonable estimate of salary based on pay scale, candidate experience, skills, and education. In addition to the comprehensive benefits noted above, the role may be eligible for bonus or commissions.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.