Client Insights Analyst
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AI Summary
Our Mission
iSeatz drives enduring brand loyalty through exceptional, connected experiences. Our digital commerce and technology solutions enable travel and lifestyle bookings for the world’s leading brands in financial services, travel, and hospitality, including American Express, IHG Hotels & Resorts, Qantas, and more.
What We Do
We have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable, and secure platform, a global third-party marketplace, and loyalty integration. Our proprietary platform processes over $9B per year in transactions.
We aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations.
What You’ll Do
The Client Insights Analyst reports to the Vice President of Data Solutions and works closely with the Client Insights Lead, client stakeholders, and internal teams—including Product, Engineering, and Commercial—to deliver actionable insights that inform product, performance, and strategic decisions.
In this role, you will support recurring reporting, dashboard maintenance, data quality assurance, data extracts, documentation, and analysis of business trends and performance in a client-facing environment. You will help translate complex data into clear insights and recommendations, contribute to client deliverables, and support the continued growth of iSeatz’s analytics capabilities.
This role requires strong analytical thinking, attention to detail, sound judgment, and the ability to balance urgent business requests with longer-term reporting and analytical initiatives. The Client Insights Analyst plays a key role in helping the team deliver high-quality data services.
Your Impact
- Support the delivery of recurring reports, dashboards, data extracts, and analytical outputs
- Conduct analysis of platform, product performance and customer behavior data to help identify trends, anomalies, and business drivers
- Take well-scoped business questions and translate them into clear analytical approaches, outputs, and findings
- Write, validate, and maintain SQL queries used for reporting, analysis, and dashboard support
- Perform quality assurance on dashboards, datasets, metrics, and recurring deliverables to ensure accuracy and consistency
- Investigate business questions and summarize findings in a clear, organized, and business-relevant way
- Explain your analytical approach, methodology, and findings to internal teams and, as needed, in client-facing settings
- Contribute to documentation, metric definitions, data dictionaries, and reporting methodology to support a consistent source of truth
- Partner with Data Solutions, Product, and Engineering teammates to troubleshoot data issues and clarify reporting logic
- Support the Client Insights Lead in preparing materials for client-facing deliverables, working sessions, and business reviews
What You Bring To The Table
- 3+ years of experience in analytics, business intelligence, data analysis, or a related role
- Strong SQL skills and experience using data to answer business questions, support reporting, and analyze performance trends
- Experience building and maintaining dashboards and reports in BI tools; Tableau experience preferred
- Strong analytical, problem-solving, and data validation skills, with the ability to identify trends, interpret results, troubleshoot inconsistencies, and communicate findings
- Strong organizational, written, and verbal communication skills
- Awareness of responsible data handling practices
- Alignment with iSeatz core values, including collaboration, accountability, curiosity, and customer focus
Bonus Points
- Experience working with Snowflake or similar cloud data platforms
- Experience in travel, eCommerce, marketplaces, loyalty, or digital consumer products
- Experience supporting client-facing analytics, reporting, or product teams
- Exposure to product analytics, conversion analysis, or digital web analytics
- Familiarity with data governance concepts and data privacy and security best practices
Location
This role is remote and can be located anywhere inside the continental United States. iSeatz is a New Orleans-based company with Central Time Zone business hours, but feel free to work from your home office, from the beach, or from the cottage you rented for the summer!
What We Bring To The Table
iSeatz has been honored as an Inc. Magazine Best Workplace for the past two years — recognition based on our commitment to transparency, trust, and open communication, as well as our efforts to foster growth for our team members beyond their current roles and responsibilities.
We trust our team members to use their expertise and creativity to deliver high-quality results — without micromanagement — and support them in building careers that are as dynamic and multifaceted as the work we do.
We believe there's no one-size-fits-all approach to engagement or collaboration. That’s why we strive to provide the tools, autonomy, and support employees need to succeed — while delivering exceptional products and services to our customers.
We recognize that great work deserves meaningful support. At iSeatz, we provide competitive compensation and a comprehensive suite of benefits to match. Our team members enjoy robust health insurance, a 401(k) plan with company matching, generous paid time off, and up to eight weeks of paid parental leave for eligible caregivers. We’re a remote-first company that values flexibility and autonomy, and we invest in continuous learning with an annual professional development allowance. Whether you're growing your skills, your family, or your impact — we’re here to support what’s next.
We Value A Diverse Workplace
We are committed to building and maintaining a culture of support, awareness, and sensitivity about the importance and impact of our differences and leverage these differences to build a stronger iSeatz.
If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the People Operations Team at humanresources@iseatz.com.
A Note About Joining Our Workforce
At iSeatz, we're building a team of bold thinkers, innovative builders, and thoughtful collaborators — people who are excited to make an impact, grow their careers, and help shape the future of travel and loyalty tech.
If you're energized by meaningful work, passionate about creating exceptional experiences, and ready to bring your unique perspective to a team that values trust, growth, and transparency — we can't wait to meet you.
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