Client Delivery Coordinator

Vālenz^® Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey – from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible.
 

About This Opportunity: 

As a Client Delivery Coordinator, you’ll play a key role in ensuring smooth, accurate, and efficient client service. You’ll manage the operational and administrative tasks that keep implementations running seamlessly, including maintaining data integrity, processing imports, and coordinating updates such as client website changes and product additions. While much of your work supports internal teams across Operations, Client Delivery, and Client Success, you’ll also collaborate directly with clients when needed to ensure every project runs smoothly and delivers an exceptional experience. 

Things You’ll Do Here:  

• Oversee and prioritize incoming requests within the Client Delivery Salesforce Case Queue, including Third-Party Administrator (TPA) enrollments and terminations, ensuring timely and accurate resolution. 
• Evaluate and route client requests to the appropriate internal teams (e.g., product, engagement, technology) and monitor progress through completion. Requests may include product offering updates, engagement setup, client website modifications, network filtering, and other customizations. 
• Maintain a strong operational understanding of all data files exchanged with clients. Support data integrity efforts by performing file audits, compiling Machine-Readable File (MRF) data summaries for client-facing teams, and identifying data gaps or issues that may affect product performance. 
• Troubleshoot user access issues within Valenz Central, ensuring clients and internal stakeholders have appropriate platform functionality. 
• Partner with the Client Delivery team on implementation-related activities to support smooth onboarding and client satisfaction. 
• Perform other duties and special projects as assigned to support the Client Delivery function and organizational goals. 

Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties. 

What You’ll Bring to the Team: 

• 1+ of experience in Operations, Data Analytics, Client Delivery, or similar role. 
• Highly organized, ability to prioritize and manage tasks independently. 
• Strong analytical abilities and great attention to detail. 
• Positive professional interactions across a diverse mix of colleagues. 
• Excellent communication skills, both verbal and written. 
• Curiosity, analytical thinking, and a solutions-oriented mindset. 

A plus if you have: 

• Experience with SalesForce. 

Where You’ll Work: This is a fully remote position, and we’ll provide all the necessary equipment!  

• Work Environment: You’ll need a quiet workspace that is free from distractions. 
• Technology: Reliable internet connection—if you can use streaming services, you’re good to go! 
• Security: Adherence to company security protocols, including the use of VPNs, secure passwords, and company-approved devices/software. 
• Location: You must be US based, in a location where you can work effectively and comply with company policies such as HIPAA. 

Why You'll Love Working Here

Valenz is proud to be recognized by Inc. 5000 as one of America’s fastest-growing private companies. Our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare. With this commitment, you’ll find an engaged culture – one that stands strong, vigorous, and healthy in all we do.
 

Benefits

• Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card.
• Spending account options: HSA, FSA, and DCFSA
• 401K with company match and immediate vesting
• Flexible working environment
• Generous Paid Time Off to include vacation, sick leave, and paid holidays
• Employee Assistance Program that includes professional counseling, referrals, and additional services
• Paid maternity and paternity leave
• Pet insurance
• Employee discounts on phone plans, car rentals and computers
• Community giveback opportunities, including paid time off for philanthropic endeavors

At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.