Client Coordinator Team Lead – Medication

*Please be aware although we are a remote organisation we do require candidates to reside in the UK.*

Salary: £38,000 per annum

Workpattern: Full-Time (Monday-Friday 9am-5:30pm) 

Reporting to: Operations Manager - Medication

Team: Medication

#LI-Remote

About us

Our team at ProblemShared is growing, we are on a mission to provide exceptional care, and we have opportunities available to join our supportive and collaborative team. We truly believe that you can do the best work of your career with us and have meaningful impact on the patients we support. We combine People, Data and Technology, we empower individuals to take the next step in their mental health or neurodevelopmental journey.

The digital healthcare landscape is exciting and ever changing. We have a depth of knowledge in our own team; working at the forefront of change you will be surrounded by talented and supported colleagues and leaders. Striving for excellence and best in class clinical service is at the heart of our team where learning and CPD is integral. Our community of experts have created an environment of knowledge sharing and we have access to the key voices in the world of neurodevelopmental excellence.

ProblemShared has created strong partnerships servicing several NHS, university, and insurer contracts to deliver high quality ADHD and Autism assessments as well as assessments for learning differences. We offer wrap-around care in the form of psychoeducation, prescribing, educational navigation, and therapy sessions all under one roof.  

About the role

The Medication Service provides ongoing ADHD medication care and support to clients following diagnosis, helping individuals access safe, effective and clinically led treatment throughout their medication journey.

The service brings together clinicians and operational teams to deliver a high-quality experience for clients, partners and stakeholders. As demand for our services continues to grow, we remain focused on delivering excellent client care, strong operational performance and robust clinical governance.

The Client Coordinator function sits at the centre of the service, acting as the primary operational point of contact for clients (once on the medication pathway) and supporting the safe and efficient delivery of medication pathways. The Client Team Lead provides leadership and oversight of this front-of-house function, ensuring high standards of client service, operational performance, quality, workforce capability and team development while supporting the continued growth of the Medication Service.

You will

Be responsible for leading the safe and effective delivery of front-of-house services across our medication teams. You will be responsible for overseeing day-to-day service delivery, managing contact coverage and workflows, ensuring effective triage processes, and supporting the team to resolve service issues and manage escalations. You’ll also take ownership of team performance, capability development, quality standards and service KPIs, ensuring we deliver a consistent, high-quality experience for our clients. Where needed, you’ll also support the team by undertaking responsibilities associated with the Client Coordinator and Senior Client Coordinator roles.

What we are looking for

Must haves

· Demonstrable people leadership, delegation, coaching and performance-management capability

· Strong front-of-house demand, capacity, workflow and service-recovery skills

· Ability to interpret KPI, quality and audit evidence and turn it into effective action

· Sound operational risk management and decision-making within clear authority

· Inclusive leadership and constructive collaboration with clinical, operational and partner stakeholders

· Confidence leading a remote team through change and competing priorities

· Ability to design practical operational measures, interpret performance data and translate findings into sustained improvement

Nice to haves

· Healthcare, regulated-service, systems-administration or relevant operational experience is advantageous

What we offer you

• Excellent salary

• A reward package that recognises contribution, performance and impact

• Company Pension Scheme

• 30 days annual leave + public holidays + the option to buy and sell additional leave, & extended leave options such as sabbatical leave

• Private health insurance

• Health Cash Plan (via SimplyHealth), effective from 1st November 2026

• Blue Light card / discounts

• Enhanced family friendly policies

• Flexible working

• All company events and in-person team meet ups

• Access to a range of wellbeing activities

• Access to development / training opportunities to support your career ambition

• One volunteering day per year

Our Recruitment Process and Next Steps

At ProblemShared, we see beyond just your CV. We're genuinely excited about who you are, your potential, and the unique qualities you bring to our team. We also recognise that life outside of work is important, which is why we prioritise being a flexible employer.

We're proud to be an equal opportunity and Disability Confident Committed employer and celebrate diversity and are ambitious in creating a recruitment process that allows everyone to shine and showcase their unique qualities. We offer tailored opportunities and adjustments to help each individual reach their full potential.

It's as easy as 1-2-3!

• Step 1 - Screening call

• Step 2 - Interview

• Step 3 - Offer