Client Coordination Specialist

About the Role

We are expanding our remote team and seeking organized, dependable individuals who enjoy helping customers, managing details, and keeping plans moving forward.

As a Client Coordination Specialist, you will assist travelers with the many details involved in preparing for a vacation. You will gather client information, research appropriate options, help coordinate selected arrangements, and maintain communication as travel plans progress.

This opportunity is suitable for individuals from a variety of professional backgrounds. Previous travel experience is not required. New team members receive structured training, access to supplier resources, and continued guidance while learning the systems and processes used in the role.

What You'll Be Responsible For

• Receive client inquiries and gather the information needed to begin the vacation-planning process
• Identify travel dates, destination preferences, budgets, interests, accommodation needs, and other trip priorities
• Research hotels, resorts, cruises, transportation, tours, excursions, activities, and vacation packages
• Compare available services and narrow down choices based on individual client requirements
• Organize researched information so travelers can easily review their available options
• Assist with coordinating selected accommodations, transportation, activities, and additional vacation services
• Use authorized supplier resources and reservation platforms to support travel arrangements
• Keep track of multiple trip components, important dates, and outstanding planning items
• Prepare reservation summaries, confirmations, schedules, itinerary information, and applicable documentation
• Follow up with clients when additional information, selections, or actions are required
• Provide timely updates as arrangements are confirmed or changed
• Assist with routine schedule revisions, reservation modifications, cancellations, and special requests
• Review traveler names, dates, reservation details, and documentation to help identify inconsistencies
• Maintain accurate client profiles, trip information, notes, and communication records within company systems
• Stay informed about available travel products, destinations, and supplier offerings through continued education

What You Can Expect

• Fully remote opportunity within approved regions
• Flexible part-time and full-time scheduling
• Structured onboarding and beginner-friendly training
• No previous professional travel experience required
• Ongoing mentorship and team guidance
• Access to approved supplier and travel-planning resources
• Destination education and supplier training
• Opportunities to strengthen customer-service, coordination, research, and organizational skills
• Continued professional development
• Opportunities to take on additional responsibilities as your experience develops
• Performance-based incentives and recognition opportunities
• Access to qualifying travel discounts and industry-related benefits
• Collaborative virtual team environment
• Ongoing educational and skill-building resources

Skills That Can Help You Succeed

• Strong written and verbal communication abilities
• Professional and service-focused approach when working with customers
• Effective listening and information-gathering skills
• Strong organization and ability to manage competing priorities
• Excellent attention to dates, deadlines, names, and reservation details
• Ability to keep multiple client requests and planning tasks organized
• Comfortable researching information and comparing different options
• Confidence learning web-based applications, digital tools, and reservation resources
• Comfortable communicating through email, phone, messaging, and virtual platforms
• Ability to adjust priorities when client needs, availability, or schedules change
• Practical and resourceful approach to problem-solving
• Dependable follow-up and effective time management
• Self-motivated and able to complete responsibilities independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must be legally authorized to work and reside in the U.S., U.K., Mexico, Australia, Spain, or another approved countries