Client Care Specialist

Client Care Specialist (Remote Receptionist) | Work for a U.S. Law Firm | Fully Remote

Be the Voice That Makes a Difference

PJI Law, PLC is a fast-growing boutique law firm headquartered in the Washington, DC area. Every day, people contact us during some of the most stressful moments of their lives. Our Client Care Specialists are often the very first people they speak with, and the first impression they have of our firm.

We're looking for someone who genuinely enjoys helping people, communicates with warmth and professionalism, and takes pride in delivering an exceptional client experience. This is far more than simply answering phones. You'll become an integral member of a high-performing remote team that values professionalism, excellence, integrity, and continuous growth.

No legal experience is required. We provide comprehensive training; we're looking for the right attitude, work ethic, and commitment to excellence.

Monthly Compensation

$850 USD Base Salary + Uncapped Monthly Bonus Opportunities

Your salary is paid in USD, providing stability and competitive earning potential while working remotely from South Africa.

What You'll Be Doing

As a Client Care Specialist at PJI Law, you'll play a vital role in creating an exceptional first impression for every person who contacts our firm. You'll ensure all incoming communications are handled promptly, professionally, and consistently while supporting the Intake Team and helping keep our daily operations running smoothly.

Your responsibilities will include:

• Answering incoming calls within 5 seconds, promptly and professionally, while following established call scripts and workflows
• Providing a warm, empathetic, and professional experience for every caller
• Meeting daily performance targets, including outbound calls, call times, hold times, and missed-call percentage
• Managing SMS and email communications using approved templates and responding within established service standards
• Accurately documenting every client interaction, call, and disposition in our CRM
• Referring prospective clients to appropriate resources when our firm is unable to assist, following established referral procedures
• Owning a specialty area of the business, such as our AI receptionist, referrals, web inquiries, SMS, or outbound client calls, and serving as the team's go-to expert
• Making outbound calls to clients to renew memberships, identify additional legal needs, and connect them with trusted partners
• Asking satisfied clients for 5-star reviews
• Collaborating with team members to ensure every caller receives an outstanding client experience

We're Looking For Someone Who:

• Can remain focused while working independantly from home
• Has outstanding customer service and communication skills
• Is comfortable making outbound calls and confidently asking clients for renewals, referrals, and reviews
• Has excellent phone etiquette
• Is fluent in spoken and written U.S. English
• Has exceptional grammar, spelling, and attention to detail
• Learns new technology quickly
• Has a growth mindset and welcomes feedback
• Desires career growth and a work environment that promotes from within

This role is built for someone wired a specific way. If a missed call makes you twitch, if "I'll respond later" isn't in your vocabulary, and if inbox-zero is a way of life rather than a goal, we should talk.

Work Schedule

This is a full-time remote position working U.S. Eastern Time business hours, Monday – Friday.

• Working hours will generally fall between 7:00 AM and 8:00 PM Eastern Time (ET), depending on your assigned shift.
  

Technology Requirements

Prior to your start date, you'll need:

• Computer with:

• Windows 11 or newer
• 16 GB RAM minimum
• 500 GB SSD or larger
• Intel Core i5 10th Generation processor (or equivalent) minimum

• External mouse
• Webcam
• Quality headset with microphone
• UPS or inverter for uninterrupted power
• Fiber (or equivalent) internet connection with:

• Minimum 100 Mbps
• Uncapped service
• Ethernet connection (Wi-Fi is not acceptable)

Benefits

• $850 USD monthly salary
• Uncapped bonus opportunities
• 8 Paid Holidays
• Paid Time Off (PTO)
• Comprehensive training
• Ongoing professional development
• Career growth opportunities
• Supportive international team
• Fully remote work
• Fun team events
• Team-oriented culture and positive work environment

Why PJI Law?

We're proud to have been recognized as a Great Place to Work® every year since 2022. We believe exceptional client experiences begin with exceptional team members, and we invest heavily in helping our people grow and succeed.

If you're looking for a long-term remote career with a team that values excellence, accountability, and continuous improvement, we'd love to hear from you.

How to Apply

To be considered, please carefully follow the instructions below. Applications that do not follow these instructions will not be reviewed.

Step 1

Upload your resume as a PDF.

(Please do not use Indeed's resume builder.)

Step 2

Indeed will ask:

"Anything you would like to add?"

Please respond with only the spelling mistake you found in this job posting.

Step 3

You'll then be prompted to provide a video link.

Please upload a 4–5 minute Zoom video introducing yourself and answering the following questions:

1. Tell us about a time when you spoke with a customer or client who was frustrated because they had been transferred multiple times or had a poor experience before reaching you. How did you handle the situation, and what was the outcome?
2. Tell us about a time when you had to manage a high volume of calls or customer interactions while maintaining a positive and professional attitude. What strategies did you use to provide excellent customer service, even on challenging days?
3. In your opinion, what makes a great first impression over the phone, and why is it important?

We are looking for candidates who are prepared, thoughtful, and genuine. We'd rather hear authentic answers than perfectly rehearsed ones.

We know exceptional client experiences begin with exceptional people.

If you're professional, dependable, compassionate, and committed to delivering outstanding service every day, we'd love to meet you.