Clerical Support Representative

Imagine360 is currently seeking a Clerical Support Representative to join our Eligibility team! The Clerical Support Representative is responsible for the organization, handling and storage of clerical support items.

Position Location: 100% remote

Responsibilities include but are not limited to:

• Review, assess and process all incoming mibenefits and gateway tasks assigned via member, employer or broker portals.
  • Utilize various internal systems to process updates and store documents received from claimants related to demographics updates, HIPAA releases, ID Cards, and OIC letters.
• Manage Support Inbox, completing all required work items within the provided turnaround time.
  • File letters and documents received in the appropriate storage area using criteria set by leadership timely.
• File storage system maintenance and clean up.
• Distribute client payment details received to the assigned billing specialists for payment posting.
• Distribute required regulatory letters to assigned eligibility administrator for assigned client groups.
• Participate in required training and meetings, one on one coaching sessions, and team huddles.
• Perform other duties and projects assigned.
• Perform all tasks in accordance with HIPAA guidelines.

Required Experience / Education:

• High School Diploma or GED
• 1-2 years of clerical, support, or customer service experience required or equivalent combination of education and experience.

Skills and Abilities:

• Ability to self-manage time ensuring all requirements are met by company standards.
• High level of accuracy and attention to detail.
• Strong technology skills (Microsoft products).
• Ability to interpret large amounts of data, making sense of transactions.
• Strong verbal and written communication skills with the ability to resonate with others to impact positive outcomes.
• Team player able to collaborate with other departments.

What can Imagine360 offer you?

• Multiple Health Plan Options
• Company paid employee premiums for disability, and Life Insurance
• Parental Leave Policy
• 20 days PTO to start / 10 Paid Holidays
• Tuition reimbursement
• 401k Company contribution
• Professional development initiatives / continuous learning opportunities
• Opportunities to participate in and support the company's diversity and inclusion initiatives

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Imagine360 is a health plan solution company that combines 50+ years of self-funding healthcare expertise. Over the years, we've helped thousands of employers save billions on healthcare. Our breakthrough total health plan solution is fixing today's one-size-fits-none PPO insurance problems with powerful, customized, member-focused solutions.

Imagine360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

**RECRUITMENT AGENCIES PLEASE NOTE: Imagine360 will only accept applications from agencies/business partners that have been invited to work on a specific role. Candidate Resumes/CV's submitted without permission or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation**