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AI Summary
About eCarsTrade
eCarsTrade is digital car marketplace, serving professional buyers in more than 40 countries.
Through our online auction platform, we offer over 15.000 vehicles per week, sourced from leading fleet owners, leasing and rental companies, as well as banks and dealerships.
Over the last 3 years we have delivered a 50% YoY profitable growth, building a leading market position in Europe.
About the Role
We are looking for a rigorous, solutions-oriented Claims Officer to join our remote operations team. In this role, you will be the central point of contact for all customer and supplier claims in our vehicle remarketing business, from first contact through to resolution.
You will combine technical automotive knowledge with a sharp eye for compliance and cost management, ensuring every case is handled fairly, efficiently, and within process.
You will prioritize customer satisfaction by delivering empathetic, responsive service and maintaining a strong customer-oriented approach throughout the claims process.
- Solid automotive technical knowledge
- At least 2years' experienceinautomotive:claims management,sales,after-sales, or a similar role
- Strong negotiation and communication skills
- Detail-oriented, process-driven, and comfortable working autonomously
- Experience liaising with suppliers and external partners
- Comfortable in a fully remote setup with EU working hours
- Englishrequired;additionalEU languages are a strong plus
Customer Claims
- Respond to all customer claims promptly and within defined SLAs
- Analysecustomer profiles and claim history to assess context and validity
- Ensure all claims are handled in line with Quality & Compliance standards
- Review and verify client repair quotes using your own technical knowledge
- Validate parts, repair methods, andidentifycompensation solutions
- Check applicable manufacturer warranties and recall eligibility
- Collaborate with Account Managers to ensure client-facing communication throughout the claim lifecycle
- Monitor in-house repairs
- Order parts and process customer refund requests
Supplier Claims & Repair Coordination
- Review and triage all incoming vehicles with reported damage or issues
- Open supplier claims within required timelines; follow up and negotiate unsatisfactory decisions
- Register cases and decide on repair actions in consultation with Account Managers
- Arrange appointments and cost estimates with external workshops
- Monitor repair progress (in-house and external) and ensure vehicles are released promptly
- Handle complex status cases (e.g.vehicles reported stolen or under extended repair)
- Source spare parts
- Prepare internal repair quotes for supplier submission
- Coordinate vehicle transport withlogisticsand parking teams
- Monitor outstanding claims and ensuretimelyreceipt and processing of credit notes
- Contractor agreement with hourly rate
- Opportunity to work with a dynamic, international team
- Full remote position (Monday-Friday 9-18)
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