Claims Manager

Summary:  Under limited supervision and with independent judgment, supervises and coordinates the activities of the property, casualty, automobile physical damage, personal injury protection, and/or workers compensation claims function, for both inside and outside claims representatives, by performing the following duties:

Essential Duties and Responsibilities:

1. Directs and manages the property claims function, casualty claims function, automobile physical damage claims function, personal injury protection claims function, and/or workers compensation claims function, including:
   1. Oversees the management of all claims as assigned by function
   2. Approves reserves and payments within authority level
   3. Manages reserve adequacy, settlement approval, litigation and best practice/quality review

2. Manage vendor programs that provide claims services as assigned, such as direct repair contractor connection program, structure settlement, independent adjusters, roadside assistance, salvage program, desk audit, medical cost containment, and subrogation.

3. Functions as a Supervisor of a business unit, either directly or through subordinate leaders, including but not limited to:
1. Recommends and communicates goals. Directs operations to ensure the achievement of required results
2. Develops, recommends and implements operational plans and procedures
3. Trains, coaches and leads staff
4. Prepares and/or reviews performance appraisals. Conducts performance review meetings
5. May recommend and/or implement employment actions, including employment/termination, corrective action, promotions/demotions, salary changes, etc.

4. May serve as a contributing member of project team(s), or leader of project team(s), coordinating resources to ensure achievement of project activities

5. Performs other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Level 5:   Bachelor’s degree (B.A.) from four-year college or university; or four to six years related experience and/or training; or equivalent combination of education and experience.