The Claims Associate coordinates residential and commercial property claims by dispatching assignments, scheduling inspections, and communicating with vendors and carriers. They are responsible for maintaining accurate claim documentation and ensuring efficient claim processing during catastrophe events.
Position Summary The Claims Associate supports the day-to-day handling of residential and commercial property claims by coordinating inspections, dispatching assignments, communicating with inspectors, vendors, and carriers, and ensuring claims move efficiently through the process. This role is ideal for someone who thrives in a fast-paced environment, can multitask effectively, and enjoys providing excellent customer service while working remotely. Schedule Schedule varies based on catastrophe (CAT) activity and business needs.
During active CAT events, shifts may fall anywhere between 7:00 AM and 10:00 PM (local time), seven days a week, based on your availability.
Expected workload: Approximately 10–15 claims per hour during CAT events.
Responsibilities
Receive and dispatch new inspection assignments.
Assist with claim intake and enter assignments into the dispatch system.
Schedule inspections with policyholders.
Coordinate with field inspectors, vendors, and internal teams.
Maintain accurate claim notes and documentation.
Communicate with adjusters, inspectors, and other stakeholders to resolve issues that may delay claim dispatch or completion.
Ensure claims are handled accurately and efficiently while meeting service level expectations.
Provide professional, empathetic customer service when communicating with policyholders and business partners.
Qualifications
1–3 years of experience in insurance, roofing, construction, estimating, claims, dispatching, or a customer-facing service role.
Strong communication and organizational skills.
Detail-oriented with the ability to prioritize and manage multiple tasks.
Comfortable working in multiple software systems simultaneously.
Strong computer skills, including Microsoft Office (Outlook, Excel, Teams).
Ability to work independently in a remote environment.
Preferred Skills
Understanding of property insurance claim workflows.
Basic knowledge of residential roofing and construction terminology.
Ability to read repair estimates.
Excellent time management and problem-solving skills.
Customer-focused with a professional and empathetic communication style.
Ability to adapt quickly in a fast-paced CAT environment.
Experience with Xactimate, XactAnalysis, Symbility, Guidewire, CRM, or dispatching software is preferred.
Equipment Reliable internet connection and a Windows (Microsoft) laptop or desktop computer.
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