Claim Assistant 2

What You'll Do

As a Claim Assistant 2, you will get to assist in the claim process by providing the following services: Communicate with providers, policyholders, and claimants for information and perform clerical tasks such as handling mail, faxing, mailing letters and building online claim records, etc.

• Communicate with and maintain relationships with internal and external customers. Provide and assist with gathering claim information as directed by the Claim Analyst, as well as handle telephonic intake of claim information. Call medical providers to obtain accurate information to assist with the claim process.
• Perform miscellaneous clerical tasks in support of the claim process. Initiate ways to improve the team and work efficiency. Maintain accurate monthly miscellaneous reports as required.
• Analyze and process claim mail and on-line follow-ups for maintenance of disability claims and issuing accurate benefit payments as needed.
• Provide training/coaching and act as a resource for the claim assistants team.
• Perform other job-related duties or special projects as required.

Who You Are

• 2+ years of claims or customer service experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Demonstrates excellent verbal and written communication skills.
• Excellent typing skills.
• Proficient with desktop applications such as MS Office and Internet browsers.
• Ability to effectively navigate within numerous software and web applications.
• Ability to quickly learn how to use new computer applications and call center systems.
• Ability to handle multiple tasks in a fast-paced environment with attention to detail.
• Ability to learn and understand a broad range of products and apply that knowledge by referencing appropriate tools and resources.
• Must be able to maintain confidentiality.

Salary Range Information

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)

$18.17 - $32.31 / hour
Salary Details

The following locations are examples of market-specific salary ranges across different geographies. 

• Wichita, KS: $18.17 - $24.23 / hour
• Des Moines, IA: $19.18 - $25.58 / hour
• Charlotte, NC: $20.19 - $26.92 / hour
• Chicago/Minneapolis: $22.21 - $29.62 / hour
• Los Angeles/New York City: $24.23 - $32.31 / hour

Time Off Program

Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness.

Pension Eligible

Yes

Work Environment

 

While this role is a remote opportunity regardless of location, if you reside in the Des Moines, IA area, work may require you to visit the office from time to time. 

Work Authorization/Sponsorship

At this time, we're not considering candidates that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States? This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links:

Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Investment Code of Ethics

For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

 

At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Posting Window

We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.

Original Posting Date

6/23/2026

Most Recently Posted Date

6/23/2026

 

Principal uses artificial intelligence tools to assist in reviewing and evaluating job applications, fraud prevention, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Workforce (U.S.) Privacy Notice for more details on our practices and your data privacy rights.

LinkedIn Remote Hashtag

#LI-Remote