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Chinese-Speaking Client Relations Manager

Posted an hour ago
2-5 years experience
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AI Summary

The Client Relations Manager is responsible for developing and maintaining excellent client relationships while handling inquiries and providing high-quality service. They must also stay updated on company products and marketing promotions to communicate them effectively to clients while ensuring compliance with legal guidelines.

The Role: 

 

We are looking for passionate, energetic and self-motivated professionals to join our Client Relations team and provide high quality of client service to clients. This is a great opportunity to be part of a faced-paced and dynamic environment with learning and growing opportunities.

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The main responsibilities of the position include:
  • Develop and maintain excellent relationships with clients 
  • Handle client inquiries and ensure that high level service is provided
  • Perform personal clientele analysis and take actions as required
  • Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients
  • Ensure compliance with the company’s legal guidelines and compliance procedures  
  • Provide suggestions on system enhancements
  • Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development
  • Contribute to the team effort by achieving targeted results
  • Cooperate effectively with other departments as necessary  


Main requirements:
  • Degree in a business-related field
  • Client handling experience in the financial services sector is a definite plus
  • Fluent Chinese Mandarin speaker with excellent oral and written skills in English
  • Reliable, with integrity of character
  • Outstanding communication and interpersonal skills
  • Dynamic, innovative and target oriented
  • Ability to multitask and prioritize
  • Strong computer literacy
  • Valid work permit required


Benefit from:
  • Attractive remuneration package plus performance related reward  
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities


The Hiring Experience: What Awaits You
  • Let’s Connect – Intro Chat with Talent Acquisition
  • Deep Dive – First Interview with Your Future Team
  • Final Connection – Final Interview


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All applications will be treated with strict confidentiality!


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