Chief Strategy Officer

Family Promise is the nation's leading nonprofit dedicated to preventing and ending family homelessness. Through our national federated network of nearly 180 locations, Family Promise mobilizes community stakeholders to provide prevention and shelter services, housing stabilization services, and affordable permanent housing to families with children in a housing crisis.

As the organization enters its next chapter of growth and national impact, we are seeking a Chief Strategy Officer who will lead this effort. This proven strategic leader will bridge vision and execution to be a defining voice in advancing the bold, coordinated strategy to meet the unmet need for prevention and shelter in communities across the nation.

The Opportunity
The Chief Strategy Officer (CSO) is a senior executive responsible for shaping and driving Family Promise’s long-term strategy to expand its impact in preventing and ending family homelessness. Reporting directly to the CEO, the CSO leads enterprise-wide strategic planning, innovation, business development, and alignment across the national organization and Affiliate network.

This role bridges vision and execution, translating bold ideas into actionable strategies that strengthen Family Promise’s programs, networks, partnerships, and funding model. The CSO is a strategic member of the senior leadership team with direct department responsibilities and serves as a connector across teams, ensuring alignment while identifying opportunities for growth, innovation, and system-level change. 
 
Success in this role requires executive presence, systems-level thinking, strong leadership and influencing skills, and experience turning strategy into measurable results at scale.

What You Will Lead and Own

Strategy & Impact Growth
•    Lead the development and execution of a multi-year strategic plan focused on preventing and ending family homelessness.
•    Identify opportunities to expand Family Promise’s impact, including geographic expansion, program expansion, and increased service impact.
•    Understand emerging trends in housing, homelessness prevention, emergency shelter, and stabilization services to inform strategy. 
•    Identify strong business models for social enterprise opportunities and other strategies to ensure long-term sustainability.
•    Guide long-term visioning that positions Family Promise as a national leader in family homelessness solutions.

Data, Impact & Technology 
•    Champion a data-driven culture that uses evidence to guide decision-making and demonstrate impact.
•    Oversee strategy related to data systems, performance measurement, and impact reporting.
•    Strengthen the organization’s ability to communicate impact to funders and stakeholders. 

Partnerships, Funding & External Strategy 
•    Identify and cultivate strategic partnerships across philanthropy, government, and the private sector. 
•    Oversee multifaceted marketing, communications, and PR efforts to increase recognition and engagement across the country.  
•    Support the development of new funding streams, including major initiatives and national campaigns.
•    Lead strategy for government relations and advocacy to advance policies that prevent family homelessness.
•    Position Family Promise as a thought leader through strategic storytelling and data-informed narratives.

Organizational Alignment & Execution 
•    Ensure implementation of the organization’s growth through clear strategic priorities and KPIs. 
•    Optimize the Entrepreneurial Operating System (EOS) to ensure continued alignment between the strategic goals and the business development work.  
•    Act as a cross-functional leader, ensuring accountability and value creation for coordinated enterprise-wide execution. 
•    Support the CEO and leadership team in prioritizing and sequencing major strategic initiatives.

Change Management & Leadership Culture 
•    Lead organizational change initiatives tied to growth, innovation, and evolving service models.
•    Foster a culture of learning, experimentation, and continuous improvement.
•    Promote shared ownership and collaboration across teams and with the network.
•    Help staff and stakeholders “co-create the future” of Family Promise through inclusive and participatory approaches.

Leadership & Collaboration 
•    Serve as a strategic thought partner to the CEO. leadership team, and Board. 
•    Work closely with internal teams and affiliates to align strategy with on-the-ground realities.
•    Influence without direct authority, building buy-in across a distributed national network.
•    Balance external opportunity-seeking with a deep understanding of internal capacity and operations

Who You Are
You are a seasoned nonprofit or social sector leader who combines big-picture vision with disciplined execution. You are energized by complexity, skilled at navigating diverse stakeholders, and known for turning strategy into results. You lead with curiosity, communicate with clarity, and bring people along through change.

You are known for
•    Building compelling strategies that align organizations around shared goals
•    Driving execution and change at scale in federated or multi-stakeholder environments
•    Leading and influencing by building trust through credibility, empathy, and results
•    Ability to articulate a compelling inspirational vision and developing relationships to mobilize funders, partners, and teams

What You Bring
•    10+ years of progressive leadership experience in strategy, social impact, nonprofit management, or related fields
•    Successful experience in fundraising, major gift development, or business development to drive revenue growth
•    Deep understanding of housing instability, homelessness, or adjacent human services sectors preferred
•    Proven track record of leading strategic planning and execution in complex, multi-stakeholder environments
•    Leadership experience in a fast-growing organization managing significant scale and change
•    Experience working with national teams or federated models strongly preferred
•    Strong analytical skills with the ability to translate data into actionable insights
•    Excellent communication and storytelling skills, with the ability to inspire staff, Affiliates, funders, and partners
•    Comfort working with faith-based partners and diverse communities

Work Environment & Benefits
•    Remote position with travel as needed (Estimated at 30%) to support national leadership responsibilities
•    Work schedule primarily aligned with Eastern Time zone
•    Comprehensive benefits package including medical, dental, vision, 403(b) with match, disability and life insurance
•    Generous paid time off, holidays, and floating holidays
 
Our Culture Commitment
Family Promise believes that every family deserves a stable home and the opportunity to thrive. We are a collaborative, mission focused team that values bold ideas, honest conversation, and the disciplined work of turning vision into results. We are committed to an inclusive environment of belonging and community for our team and national network and encourage candidates from all backgrounds to apply and bring their full selves to this work. If you are energized by leading at the intersection of strategy and mission — shaping the future of a national movement to end family homelessness — we would love to hear from you.

Family Promise provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.