Become a part of our caring community
 

The Channel Development Professional 2 will be responsible for partnering with business stakeholders and technology teams to analyze business needs, document requirements, and support the continuous enhancement of the organization’s Customer Relationship Management (CRM) platform and related business processes. This role plays a critical part in translating operational challenges into actionable system improvements that enhance user experience, increase operational efficiency, and support business growth.
 
The ideal candidate possesses strong analytical skills, business process knowledge, CRM expertise, and the ability to bridge the gap between business and technology by delivering clear well-defined requirements that enable successful product delivery.
This role will be remote / work-from-home.

Key Responsibilities

• Partner with business stakeholders to understand operational challenges, business objectives, and process improvement opportunities.
• Elicit, analyze, document, and validate business and system requirements for CRM enhancements and new capabilities.
• Translate business needs into detailed functional requirements, process flows, user stories, and acceptance criteria.
• Collaborate with Product Owners, Technology teams, and business partners throughout the software development lifecycle.
• Analyze current business processes and identify opportunities to improve efficiency through automation and system enhancements.
• Support the design, testing, implementation, and validation of CRM enhancements and product releases.
• Develop and execute User Acceptance Testing (UAT) plans, document test results, and coordinate issue resolution.
• Create and maintain process documentation, business requirements, and workflows.
• Assist in developing reports, dashboards, and analytics that provide meaningful insights.
• Support change management by developing training materials, communicating system changes, and assisting users during implementation.
• Monitor system performance, user feedback, and business metrics for continuous improvement.

Use your skills to make an impact
 

Required Qualifications

• Bachelor's degree in business, Information Systems, Operations, or related field, or equivalent experience.
• Experience gathering, documenting, and validating business and functional requirements.
• Experience working with CRM platforms (Salesforce preferred) and business process improvement initiatives.
• Strong understanding of lead managements, sales operations, workflow automation, and customer engagement processes.
• Experience creating process maps, business requirements documents, user stories, and acceptance criteria.
• Strong analytical, problem-solving, organizational, and communication skills.
• Experience supporting Agile project delivery and collaborating with cross-functional teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Travel up to 20%.

Preferred Qualifications

• 3+ years of experience as a Business Analyst, Product Analyst, CRM Analyst or similar role.
• Bilingual Spanish

Additional Information

Work at Home Requirements To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

 

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$65,000 - $88,600 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 07-16-2026

About us
 

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

​
Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.