Change Order Supervisor (REMOTE)

Overview

Start Date: ASAP

Schedule: Full-Time | Monday–Friday Eastern Time | Remote

Pay: $60,000-65,000 annually

As a Change Order Supervisor, you'll lead a team responsible for processing changes to patient plans of care and ensuring information is handled accurately and efficiently. You'll oversee daily operations, team performance, workflow, quality, and escalations while partnering with other departments to resolve issues and support a positive patient experience.

This is a great opportunity for an experienced leader who enjoys coaching teams, improving processes, solving problems, and working in a fast-paced healthcare environment.

Our Mission: To revolutionize the way homecare is delivered, one patient at a time.

Why Join Us?

• 100% Remote

• Full Benefits Package (Medical, Dental, Vision, Life Insurance)

• 401(k) with Company Match

• Employee Stock Purchase Plan

• Paid Time Off & Holidays

• Two Bonus Days Off ("Fun Day" & "Inclusion Day")

• Internal Opportunities for Growth

• Supportive, Collaborative Team Environment

• Role-Based Training and Development

What You'll Do

• Lead, coach, and develop Change Order team members through training, one-on-ones, and ongoing feedback

• Manage daily workflows and assign tasks to ensure timely completion of Change Order processes

• Monitor team performance and ensure daily, monthly, and quarterly goals are met

• Handle escalated issues, technical concerns, and patient complaints

• Analyze team metrics and identify trends and opportunities for improvement

• Oversee quality assurance and documentation accuracy

• Ensure processes follow HIPAA, regulatory, and company compliance requirements

• Partner with other departments to resolve patient concerns and improve workflows

• Identify opportunities for process improvement and implement corrective actions

The Right Fit Is

• A strong people leader who enjoys coaching and developing employees

• Highly organized and detail-oriented

• Comfortable making decisions and prioritizing competing demands

• Strong problem-solver who remains calm under pressure

• Effective communicator who collaborates well across departments

• Able to manage multiple priorities while maintaining accuracy

• Self-directed and accountable in a remote environment

• Committed to confidentiality, quality, and exceptional patient service

Remote Work Requirements

• Dedicated, quiet workspace free from distractions

• Reliable high-speed internet suitable for call center and communication systems

• Professional, camera-ready presence during virtual meetings

• Strong time-management, accountability, and self-management skills

• Ability to maintain a secure workspace and protect confidential patient information

Position Qualifications

• High school diploma or GED required

• 2+ years of management experience required

• Healthcare experience preferred

• Bachelor's degree in a related field preferred

• Proficiency with Microsoft Outlook, Word, and Excel

• Experience managing workflows, performance metrics, and team priorities

• Strong written, verbal, organizational, and problem-solving skills

Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status in accordance with applicable federal, state, and local laws.