Change Management Specialist

• Drive successful adoption of new technologies, workflows, tools, and policies by designing and executing change management strategies that maximize user engagement
• Support change initiatives by conducting assessment of current-state user workflows, practices, and policy compliance; change impacts; and implementation activities
• As needed, partner with IT product and project management teams to align technical implementation timelines with change readiness milestones
• Assist with stakeholder analysis, impact assessments, and implementation planning by gathering information, documenting findings, and supporting recommendations
• Lead interviews, focus groups, and change-related discussions to capture stakeholder input and support engagement efforts
• Define and track change metrics and support monitoring of progress and adoption
• Lead change management assessments and support the development of change management strategies drawing on structured change methodologies (e.g., ADKAR) to guide transformation initiatives
• Independently coordinate change management activities within the broader project plan and support efforts to assess and promote user readiness
• As needed, support organizational design activities, including documenting roles, responsibilities, and process changes
• Develop and maintain change-related deliverables such as communication plans, roadmaps, training materials, and resistance management tools under guidance from project leadership
• Track and report project tasks, risks, issues, and action items in accordance with the project management process
• Escalate issues and risks appropriately by following established project governance and leadership guidance
• Collaborate effectively with project team members to support delivery objectives and shared accountability
• Apply strong interpersonal and communication skills to adapt to evolving client needs and support a team-based delivery environment

• Bachelor's degree from an accredited institution
• Minimum of eight (8) years of relevant experience supporting change management activities for federal clients, with a strong preference for federal healthcare environments
• Experience with self-directed, high-visibility initiatives that require engagement across stakeholder groups and executive-level briefing
• Experience supporting technology or digital transformation projects
• Produce and support executive-level written and verbal communications, including briefings, presentations, and structured documentation
• Strong analytical skills to define, collect, and analyze data, draw sound conclusions, and support informed decision-making
• Experienced with the development and maintenance of project plans, budgets, resource plans, and risk management artifacts
• Proficient in Microsoft Office 365 applications, including Word, Excel, PowerPoint, and SharePoint, to support project execution and deliverables
• Work effectively both independently and within team-based project environments
• Ability to work in the U.S. indefinitely without sponsorship
• Ability to obtain a public trust

Compensation & Benefits

PFS offers a benefits package that may include health, dental, and vision coverage; flexible spending accounts; disability and life insurance; a retirement plan; paid time off; and other programs to support employees and their families. Learn more about PFS Benefits.

The posted salary range is the company’s good-faith estimate for this role. PFS benefits and compensation are determined by various factors, including, but not limited to, location; the individual's particular combination of education, knowledge, skills, competencies, and experience; as well as contract and organizational requirements.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, or other status protected by law.

Accommodations

PFS is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application or interview process, please contact us at recruiting@pfs.us. Reasonable accommodations are available to ensure applicants with disabilities have equal access to the hiring process, in accordance with the Americans with Disabilities Act (ADA) and applicable laws.

Workplace Health, Safety, and Compliance

This position may be subject to client‑specific or government‑mandated vaccination, health, or safety requirements, which may change over time.

Texting Privacy Policy and Information:

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• Message frequency will vary depending on the application process.
• Msg & data rates may apply.
• Opt out at any time by texting "stop".