Change & Communications Manager

Change & Communications Manager

Location:  Remote
Job:  Change & Communications Manager
Schedule: Full-time
Shift: Day Job

JOB DESCRIPTION

Description

AcisTek is seeking qualified professionals to support the Grants.gov Information Technology Services program for the U.S. Department of Health and Human Services, Office of Grants, Division of Information and Solutions. Grants.gov is a highly visible, public-facing federal shared service that provides a centralized platform for applicants to find and apply for federal discretionary grant opportunities and for federal agencies to post, manage, and process grant application packages.

The selected candidate will support the operation, maintenance, enhancement, modernization, security, performance, and user experience of the Grants.gov system. This work supports a mission-critical federal platform used by applicants, grantors, federal agencies, and partner systems across the grants lifecycle. Candidates should be comfortable working in a structured federal IT environment with strong emphasis on service continuity, stakeholder responsiveness, documentation, quality, security, accessibility, and disciplined delivery.

Ideal candidates will bring experience supporting federal IT programs, public-facing web applications, grants management systems, cloud-hosted environments, Agile/SDLC delivery, system operations, application support, testing, cybersecurity, communications, or related technical and program functions. Prior experience with Grants.gov, federal grants systems, HHS, government shared services, or high-volume public-sector platforms is strongly preferred. Preferred Grants.gov / Federal Grants Experience

Preferred experience includes one or more of the following:

• Grants.gov, GrantSolutions, or other federal grants management platforms.
• Federal discretionary grants lifecycle, including funding opportunity posting, application package creation, applicant submission, agency download, forms, validations, and acknowledgements.
• Public-facing government websites or shared service platforms with large user communities.
• System-to-system interfaces supporting applicant systems, grantor systems, partner systems, or external federal integrations.
• Federal forms development, Adobe/XDP/PDF forms, XML schemas, web forms, form validation, and Section 508 accessibility.
• HHS, OMB, GAO, OIG, congressional data calls, federal stakeholder reporting, or executive-level federal communications.
• Federal cloud, ATO, POA&M remediation, vulnerability management, disaster recovery, and operational continuity.

 Responsibilities include but are not limited to:

• The Communication Manager must create a comprehensive communication strategy that aligns with the change initiative's objectives. This involves understanding the scope of the change, identifying stakeholders, and outlining key messages
• Different stakeholders have varying concerns and interests regarding change. The Communication Manager should customize messages to address the specific needs of executives, employees, and other relevant parties, ensuring clarity and relevance
• It is crucial to maintain clarity, consistency, and frequency in communications. The manager is responsible for crafting messages that are straightforward and easy to understand, helping to minimize confusion and resistance
• The Communication Manager serves as a bridge between leadership and staff, translating executive visions into actionable information for employees. This role is vital for fostering two-way communication and ensuring that feedback is relayed back to leadership
• The manager oversees the selection and use of various communication channels (e.g., emails, newsletters, meetings) to disseminate information effectively. Choosing the right channel is essential for reaching the intended audience
• After implementing the communication plan, the manager should gather feedback and assess the effectiveness of the communication strategies. This involves using tools to measure engagement and understanding, allowing for real-time adjustments to the communication approach

Education and Experience:

• Editorial planning
• Stakeholder engagement
• Social/blog/newsletter/Listserv/alerts/x‑Alerts
• Presentation coaching
• Data calls & ad‑hoc reports production
• Must be able to perform quarterly stakeholder meetings and Federal User Group meetings
• Semi‑annual strategic sessions
• Accessible materials (508)
• Degree in information technology, computer science, or related preferred.
• 8 years or more of related experience required.

Physical Requirements: 

• 
  Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.