Centre Manager (Remote) for Write Edge SG

Join Write Edge Singapore as Our Online Centre Manager

Write Edge is an English and Writing education centre supporting Primary and Secondary students in Singapore. With a strong foundation in curriculum, teaching, and education management, we focus on building confidence, clarity, and progress in every learner.

As we continue to grow our online arm in Singapore, we’re looking for an Online Centre Manager who cares deeply about student and parent experience, is comfortable with technology, and enjoys bringing structure, clarity, and warmth to daily operations.

You’ll be part of the Customer Relations and Operations team, working closely with the Head of Operations to run the online centre, support key initiatives, and improve how we serve families. This role plays an important part in shaping our online experience as we scale, refine systems, and support growth in the Singapore market.

We’re looking for someone who is thoughtful, dependable, and resourceful, and who enjoys growing alongside a team that takes pride in its work and impact.

Main Role

As the Centre Manager for our Online arm in Singapore, you will oversee the operations and performance of the centre while ensuring a strong, consistent experience for students and parents. This is a hands-on role for someone who enjoys building systems, supporting teams, as we build our Online presence in the Singapore market.

Branch Management

• Support the Teaching Team (Deployment, Timetabling, Relief Teaching)
• Perform a variety of administrative duties in support of the day-to-day operations
• Ensure the safety and appropriate behaviour of students at the centre
• Perform any other duties and responsibilities that support the online team
• Address and manage staff complaints, registration, withdrawal matters 
• Handle staff enquiries, complaints and escalations
• Train and manage new staff in both customer support and ground operations
• Organise and conduct online open houses on weekends 
• Ensure smooth running of online classes on Zoom (online student onboarding, troubleshooting technical issues)

Deliver Top-Tier Customer Experience

• Attend to incoming phone/Whatsapp/email enquiries
• Proactively build, maintain and enhance relationships with students and parents over online platforms (WhatsApp)
• Provide professional sharing of curriculum and excellent customer service to prospective customers
• Ensure consistent communication with customer based on specific touch points

Student Enrolment 

• Initiate and execute strategies to expand Online arm and grow student enrolment numbers
• Communicate with customers in ensuring prompt follow-up and closure for all enquiries and leads
• Coordinate with internal stakeholders (HR, Teaching Team) to optimise timetable to meet the demands of the curriculum and student enrolment

Process Improvement

• Identify opportunities for process improvement and implement strategies targeting customer support and operations
• Actively collaborate within cross-functional teams to ensure seamless customer experience
• Plan, coordinate and execute projects related to customer support and operations

Qualifications and Skills:

• Proficient in Google Suite, Microsoft Office and technology in general
• Knowledge of and experience with Google Classroom, and Zoom would be an advantage
• Able to multi-task and adapt to a fast-paced and changing work environment, resilient under pressure
• A great problem-solver with quick reactions and is meticulous with details
• Possesses emotional maturity and have a great interpersonal skills with verbal and written English proficiency 
• An accountable and responsible team-player, takes initiative and able to work with minimal supervision
• Able to portray oneself as an extension of the company - an English and Writing specialist through one’s attire and speech professionally