Centralized Scheduling Coordinator

Lake Centre for Rehab Physical Therapy, a member of the Confluent Health family, currently has an outstanding opportunity for a talented professional looking to advance in their healthcare career as a Centralized Scheduling Coordinator. This position will provide patient scheduling support via phone, email, text, and fax with referral source interaction on the phone.

• This is a full-time position with benefits.
• Pay: ~$16-19/Hour
• Hours: M-F 8am-5pm
• Remote Role
• Expereince in a Medical Office required-(PT Office is a plus!)

Our Full-Time Employees Enjoy these Amazing Benefits: 

• Employee-centric work culture from the top, down!
• Medical, dental, vision, LTD insurances
• Generous PTO
• 401(k) Employer Matching
• Free life insurances
• Parental Perks
• And more!

Position Summary:

We are seeking a detail-oriented and customer-focused Centralized Scheduling Coordinator to join our team. This role is responsible for managing patient scheduling through various communication channels including phone, online chat, email, text, and fax. You will serve as a key point of contact for patients and referral sources and collaborate closely with internal teams and Regional Office Coordinators to ensure a seamless scheduling experience.

Key Responsibilities:

• Schedule patient appointments via phone, chat, email, text, and fax.

• Serve as the primary liaison between patients, providers, and referral sources.

• Communicate clearly and professionally with patients to confirm appointments and gather necessary information.

• Collaborate with internal teams and Regional Office Coordinators to support scheduling needs.

• Utilize electronic medical records (EMR) systems to manage appointment data.

• Working Knowledge of insurance benefits/ verifications.

• Ensure accuracy and confidentiality of patient information in accordance with HIPAA guidelines.

Requirements:

• Minimum of 2 years of experience in a healthcare office setting.

• Proven experience in patient scheduling.

• Strong understanding of insurance benefits, including deductibles and co-payments.

• Familiarity with EMR systems and other scheduling software.

• Excellent verbal and written communication skills.

• Ability to learn new technologies quickly and adapt in a fast-paced environment.

• Strong organizational skills and attention to detail.

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at careers@goconfluent.com.