CCM Navigator
Company Description
Unio Health Partners (UHP) is a highly differentiated physician practice management platform with the goal of transforming care delivery across the Western United States. UHP partners with leading physician practices, creating a cohesive, quality-oriented clinical culture and facilitating best practice sharing across the platform. Our affiliated practices gain access to a broader suite of services, providing a meaningful benefit to both physicians and patients. UHP's best-in-class clinical program covers three sub-specialties (urology, gastroenterology, and radiation oncology) and offers numerous ancillary services, including pathology lab, in-office dispensing, and chronic care management. We are led by a highly accomplished management team and provide a full suite of management services to its affiliated practices. UHP is currently affiliated with 185 providers operating out of 62 locations across Southern, Central, and Northern California.
Position Summary
The CCM Navigator organizes, supports, and implements various Unio Health Partners (UHP) programs under the direction of the Team Lead and Program Director. This role helps to coordinate patient care and ensures that the patient understands and is knowledgeable about their specific condition(s). The CCM Navigator provides and documents non-face-to-face care coordination, mostly over the phone. Communication with physicians, staff, and patients is paramount in this position to ensure that patient care needs are met effectively and efficiently.
This is a remote position, and worker location must be within Unio Health Partners authorized states: AR, AZ, CA, CO, CT, FL, ID, IL, IA, MI, NV, NM, OH, OR, SC, TN, TX, VA, WA and WI
What you will be doing
- Provide ongoing care coordination and patient navigation for patients in the Chronic Care Management (CCM) program over the phone and other non-face-to-face modalities.
- Function as a liaison between patients, physicians, staff, and outside medical offices to improve communication and patient care.
- Coordinate patient-specific needs that arise including, but not exclusive to, access to funding programs, psychosocial support, transportation or legal assistance, and clinical trial participation.
- Coordinate cancer and medical care for patients with cancer and/or chronic conditions, including patient education, program enrollment, appointment management, coordination of ongoing diagnostics, medication adherence and adverse effect monitoring, and provider communication.
- Coordinate treatments for patients, including enrollment, scheduling, and benefit verification.
- Initiate, monitor, and coordinate care planning for assigned patients, including patients receiving immunotherapy infusions and those in the Medically Integrated Dispensing Program.
- Place and receive high volume of patient calls daily, while remaining organized and diligent with any identified follow-up tasks.
- Provide a significant amount of patient/family education regarding cancer and medical treatments.
What you will bring to the team
- Bachelor’s degree (BA, BS, or BSN) strongly preferred.
- Education/Experience: Clinical patient-care exposure typically gained as an LVN, MA, EMT, or similar role; or equivalent combination of training and experience.
- Preferred Credentials: Active LVN/LPN license (any U.S. state) or other clinical certification (e.g., MA, EMT).
- Skills: Care coordination, patient education, EMR proficiency, communication across multidisciplinary teams.
- 1+ years of customer service/call center experience preferred.
- Knowledge of medical terminology and vocabulary.
- Bilingual in English and Spanish preferred
What we can offer you
- Competitive Salary
- Health Benefits (Medical, Dental, Vision)
- Generous time off (start accruing on your first day - no waiting period)
- Paid Holidays
- 401(k)
- Company Discounts
- Collaborative work environment - we want our employees to have a say in how we run our office
- Employee Recognition
Compensation is depending on a number of factors including a candidate’s qualifications, skills, competencies, or experience that may fall outside of the range shown
— Sarah J.
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Marketing Manager
★★★★★
Verified
