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AI Summary
This manager drives process excellence and supports strategic enhancements within the Case Management team by collaborating with stakeholders to review change requests and guide governance discussions. They are also critical in coordinating development efforts and ensuring high-quality operational outcomes.
The Role
Stakeholder Engagement & Governance
- Collaborate with stakeholders to review change requests and assess business needs.
- Initiate and facilitate process governance discussions to ensure alignment with organizational standards and best practices.
- Provide subject matter expertise on case management processes and system functionality.
Testing & Continuous Improvement
- Providing oversight of testing activity for system enhancements and continuous improvement initiatives.
- Validate requirements, identify defects, and ensure that updates meet operational and quality standards.
- Recommend improvements that optimize workflows and advance user experience.
Development Coordination
- Facilitate daily development calls to review current workload, prioritize activities, and ensure transparency across in progress work.
- Partner with technical teams to guide the development lifecycle and support timely delivery of enhancements.
Work Environment
- Operate effectively in a fully remote role, demonstrating accountability, communication, and self‑management.
- Contribute to a collaborative and high‑performing team culture.
- This role will require working US hours.
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