CARE Support Analyst

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here positively impacts the lives of millions of people. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 

The CARE Support Analyst provides operational support to CARE Consultants by managing Work Order and Notice of New Business processes, communicating customer program changes, and assisting with research and issue resolution. This role also supports the Business Analyst team and Sr. Capability Manager by conducting routine CARE system audits to maintain data integrity, identify errors, inconsistencies, or workflow gaps, and escalate issues as needed. This position is essential to reinforcing SOP adherence and supporting continuous improvement across CARE Consulting operations.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Promote operational efficiency across CARE systems through collaboration with CARE Consultants, the Business Analyst team, and internal partners
• Deliver timely, accurate CARE support by managing daily communications, resolving inquiries, handling escalations, maintaining records, and supporting complex customers
• Use clear, concise communication to strengthen collaboration, reduce misunderstandings, and improve outcomes
• Conduct routine CARE system audits to verify accuracy and adherence to internal operational guidelines
• Support continuous improvement initiatives that enhance quality, efficiency, and performance
• Participate in internal meetings with the Business Analyst team to support alignment, issue resolution, and process improvement
• Identify trends and contribute ideas to improve processes and strengthen operational outcomes

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 5+ years of healthcare industry experience
• Intermediate level of proficiency with Microsoft Office, including Word, Excel, Outlook, PowerPoint, and Teams
• Ability to work independently, manage multiple priorities, and plan, organize, and complete work effectively

Preferred Qualifications:

• Knowledge of managed care, population health programs, and group health delivery systems
• Demonstrated integrity, ethical behavior, and compliance with applicable laws, regulations, and UnitedHealth Group policies
• Excellent verbal and written communication skills

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29 - $52 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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