The Care Specialist manages customer interactions via phone, text, and email while coordinating with veterinarians and pharmacists to ensure timely prescription delivery. They also work with the Pharmacy Support team to schedule shipments and resolve customer issues.
About the role
The Care Specialist plays an important role in delivering an exceptional experience to Mixlab customers and helping ensure pets receive their medications quickly and seamlessly. In this remote, customer facing role, you’ll support customers through phone, text, and email while coordinating with veterinarians, pharmacists, and our Pharmacy Support team to manage prescriptions and deliveries. We’re looking for someone with at least two years of customer service experience who thrives in a fast paced environment, communicates effectively, stays organized across multiple priorities and digital platforms, and approaches every interaction with a positive attitude, sense of urgency, and customer first mindset.
What you'll do
Handle inbound calls/texts/emails from customers, and then coordinate with veterinarians and Mixlab Pharmacist to get our customers their prescriptions in a timely manner
Work closely with the Pharmacy Support team to schedule deliveries via Mixlab couriers and UPS shipping
Delight our customers and build their loyalty through excellent customer service
Navigate various digital platforms
Work with a sense of urgency
Prioritize and problem solve
Suggest process improvements
Clock in on time for scheduled shifts
About you
High School Diploma or GED
At least two years experience working in customer service such as call center, retail, cafe, restaurant, etc
Positive Attitude
What we offer
100% employer-paid health, dental and vision insurance for our employees, effective on the first of the month following your start date
Paid time off for vacation, holidays and sick time, with the ability to accrue more vacation time with increased tenure
Competitive starting wages with the opportunity for rapid career growth, promotion, and wage increases
Company Stock Options
Pre-tax commuter benefits, dependent care, HSA and FSA
Employer-paid short and long-term disability leave, parental leave, and life insurance
401k with $300/year match
Referral bonus payouts of up to $1,000 for a successful referral
Human and pet wellness benefits, including $650/year allowance for routine pet care through Wagmo
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
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Marketing Manager
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Verified
