Care Scheduling Representative (TEMP)

Care Scheduling Representative (TEMP)

(Remote)

About Us: 

Matrix Medical Network is the nation’s leading independent provider of comprehensive in-home health assessments, serving Medicare Advantage, Managed Medicaid and Commercial patients across all 50 states. With a network of 3,000 + clinicians, we deliver personalized Whole Person Care that includes diagnostic testing, risk identification, medication management and preventive health education, empowering people to better manage acute and chronic conditions. Guided by our mantra- We see you. We hear you. We’ve got you.- and our core values of Integrity, Accountability, Trust, Respect and Passion, we are committed to creating a culture where both patients and teammates feel valued, supported and heard.

Why Work at Matrix? 

• The opportunity to work with one of the fastest growing companies in healthcare whose vision is to provide unparalleled quality and value to providers and members.
• A chance to work with great people on exciting projects.
• Our opportunities allow you to leverage your expertise and compassion, making a direct impact to the health and well-being of members.
• Competitive Compensation: Be rewarded for your effort and passion while making a difference in the community.

About the Role:

• Type: Full-Time, Temporary (Two Months)

• Compensation: $20.00/hr.

• Location: Fully Remote (must be located in the United States)

• Hours: M–F, 40 hours/week, Central Time zone preferred. Potential for weekend overtime.

What to Expect:

The Care Scheduling Representative is an entry-level outbound contact center role responsible for contacting health plan members and   coordinating and assigning caregivers, clinicians, or healthcare resources to patients at the appropriate time and location to ensure timely delivery of care. 

 Representatives work from assigned outreach lists, engage members through professional and compassionate communication, document call outcomes accurately, and support members in accessing appropriate healthcare services. 

This role is ideal for individuals with strong customer service skills, attention to detail, are results driven, and a desire to help members navigate their healthcare needs. 

Key Responsibilities:

• Conduct outbound calls to members from assigned call lists.  

• Verify member information and establish rapport during outreach.  

• Educate members on the importance of follow-up care with their Primary Care Provider (PCP).  

• Assist members with scheduling PCP appointments and addressing scheduling barriers when possible.  

• Follow approved call guides, scripts, and workflows.  

• Accurately document all member interactions, outreach attempts, appointment details, and call outcomes in designated systems.  

• Update member records and apply appropriate dispositions based on call results.  

• Maintain productivity, quality, and compliance standards in a contact center environment.  

• Demonstrate empathy, professionalism, have the ability to manage resistance and a focus on member experience during all member interactions. 

• Collaborate with team members and leadership to support operational goals.  

• Adhere to HIPAA and all company confidentiality and compliance requirements. 

• High school diploma or GED required.  

• 1–2 years of customer service, call center, healthcare support, or related experience.  

• Strong verbal and written communication skills.  

• Ability to build rapport and engage members over the phone.  

• Basic computer proficiency, including navigating multiple systems simultaneously.  

• Strong attention to detail and accurate documentation skills.  

• Ability to manage time effectively and work independently.  

• Reliable attendance and punctuality.  

Preferred Qualifications 

• Previous contact center or outbound calling experience.  

• Experience scheduling appointments or working in a healthcare environment.  

• Knowledge of medical terminology or healthcare services.  

• Bilingual skills are a plus.  

Key Competencies 

• Customer Service Excellence  

• Active Listening  

• Empathy and Compassion  

• Professional Communication  

• Problem Solving  

• Attention to Detail  

• Time Management  

• Adaptability  

• Documentation Accuracy  

Working Conditions 

• Fast-paced contact center environment.  

• Extensive outbound phone outreach throughout the workday.  

• Frequent use of computers, scheduling systems, and CRM/documentation platforms.  

• May require adherence to productivity and quality performance metrics.  

Success Measures 

• Outbound call productivityMember engagement and contact rates  
• Quality assurance scores  
• Documentation accuracy and timeliness  
• Appointment scheduling completion rates  
• Customer satisfaction and professionalism metrics  

Our Culture:

• We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture.
• We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally.
• We encourage and celebrate collaboration.
• We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve.

Matrix Medical Network is an Equal Employment Opportunity Employer. It is the policy of Matrix to provide equal employment opportunities without regard to race, color, religion, sex, gender identity or expression, pregnancy, age, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. It is also the policy of Matrix that qualified individuals with disabilities receive equal opportunity in regard to job application procedures, hiring, and all aspects of the employment process. Matrix is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Matrix to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.  If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MatrixHR@matrixhealth.net.

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