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Care Continuity

Care Navigator

Posted 3 days ago
United States
0-2 years experience
insurance customer-service communication
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AI Summary

The Care Navigator is responsible for contacting recently discharged patients to assist with scheduling follow-up appointments. They also coordinate with physician offices to ensure patient care continuity and maintain detailed records.

Care Continuity is looking to hire a full-time, remote/work from home Care Navigator to work Monday - Friday daytime hours. Full-time employees are eligible for excellent benefits, including insurance benefits stipend, paid time off (PTO), holiday pay, and 401k matching.
 
This position will be responsible for contacting patients that were recently discharged from the hospital and offering them assistance in scheduling their recommended follow-up appointments. They will also be calling physician offices to schedule follow-up appointments for patients that do accept our services. Our ideal candidate will enjoy working independently to complete daily assignments while supporting their team's workload where the ultimate goal is caring for patients. If this sounds like the right customer service opportunity in healthcare for you, apply today!
 
Seeking candidates who have a people-first mentality, excellent customer service skills, are proactive, dependable, organized and are able to multi-task.

Essential Duties and Responsibilities:
  • Outbound and inbound calls to and from patients/provider offices
  • Working on the computer to read charts, fax records, look up insurance coverage, and make detailed notes regarding patient scheduling preferences
Preferred Qualifications:
  • Minimum 18 years old with HS diploma or equivalent
  • Preferred at least 1 year of college completed
  • Comfortable troubleshooting basic computer issues
  • Able to navigate comfortably between multiple windows/computer applications
  • Good written and oral communication skills
  • Self-motivated and responsible
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