Capacity Management Specialist L2

CE provides world-class managed services for leading global IT companies. We strive to deliver service excellence, so businesses can thrive with our continuous support. People who join our teams are passionate about learning innovative technologies and solving issues in a rapidly growing environment. The challenges we are facing right now are five years ahead of other IT companies due to the scale and pace of growth.

Capacity Management and Operations is a new team supporting multiple internal Client organizations. We manage their Capacity Management process, improving it where necessary, and provide operational support for the work pipeline. Our engineers help resolve capacity regression cases which save the Client millions in data center running costs per year. We also enable the most cutting edge work by aligning the demand and supply for critical infrastructure.

Quick learning is the most critical part of this job. Each internal Client org is different, most of them are using custom tools and have different needs. The ideal candidate will have a solid background in cross-functional capacity management or operations, but must be open to navigate a steep learning curve. Experience with automation, scripting and coding will be a great asset. Good communication is a must.

Key tasks

• Handle capacity operations tasks in the Client environment (e.g. verification of regression closures, approval of capacity increase requests, troubleshooting)
• Contribute actively to the Capacity Management framework (common across all Client orgs), tooling, and specifics of implementation for a given org
• Collaborate cross-functionally on a daily basis with stakeholders from multiple Client orgs
• Provide input for capacity planning and monitoring processes
• Participate in oncall rotation where applicable

Qualifications / requirements

• 3+ years of experience in IT Capacity Operations or an equivalent experience in other areas with good knowledge of Capacity Operations and Management concepts
• Good understanding of capacity planning and monitoring
• Proficiency in SQL and ability to read code (PHP, Python, Rust)
• Expert communication skills in English - both spoken and written - including being proactive about communication with team members and beyond the team
• Ability to work in a highly dynamic, large-scale environment
• Willingness to learn and the desire to gain knowledge and skills to constantly improve qualifications
• Some extent of flexibility to participate in oncall rotation and oncall handover meetings