Campaign Optimization Growth Advisor

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

• Responsible for working with the Core team and Business Unit to optimize and integrate new seller for the Advertising Managed Service program.
• Be the primary point of contact for sellers onboarded to the Managed Service program.
• Develop a trusted advisor relationship with key customers, partners, and global customer service leaders.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Communicate the progress of business initiatives to internal and external partners.
• Forecast and track account metrics.
• Responsible for keeping current sellers satisfied and delivering exceptional seller service on a day-to-day basis.
• Monitor and analyze customer’s usage of our products.
• Understanding of the core requirements & opportunities for growth for SMB sellers on the eBay platform.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Provide comprehensive customer support through email correspondence, direct phone calls, and interactive online meetings.
• Demonstrate a comprehensive understanding of eBay's systems and tools while working in AVAYA, Communicator and Zoom for the purpose of effective call management, and to enable high-quality recordings that enhance training and development initiatives.
• This is a dedicated, full-time position based on approximately 40 hours per week.

• Fluency in the English language.
• Expert knowledge of cost per click & the expanded eBay Advertising portfolio.
• Commercially focused and have a strong track record of achieving and surpassing targets.
• Experience in delivering client-focused solutions based on customer needs.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Ability to work on own initiative and as part of a team.
• Excellent listening and presentation skills.
• Excellent verbal and written communications skills.
• Natural relationship builder with integrity, reliability and maturity.
• Ability to prioritize among competing tasks.
• Critical thinking and problem-solving skills.
• Excellent time and project management skills. You are always looking to improve inefficient processes.
• Keen attention to detail and adherence to deadlines.
• Experience being held accountable for customer satisfaction & campaign performance.
• Ability to navigate ambiguity.
• Team player.
• Product champion.
• Cross-functional partner management.
• The candidate will have experience communicating directly with clients to grow spend and achieve investment targets.
• Strong working knowledge of internal and external PC based systems and software applications (Microsoft Office Suite, Google Suite, Agent Desktop, Salesforce, HIVE)
• Account Management Experience managing CPC portfolios and advertising budgets is preferred.

• 2 years commercial or sales experience within a fast-paced, target-oriented environment.
• 2 years working with performance-based digital advertising products.
• 2 years experience with eBay Advertising Growth team preferred.

• Applicants of Grade 18+ are preferred.
• Position is being hired at a Grade 21.
• Applicants of Grades 21-23 would accept this position as a lateral move.
• GCX Career Framework may allow for potential growth once in role up to grade 23 based on Contribution and Impact.
• Open to all Remote GCX Markets

• Bachelor’s Degree or equivalent work experience

Additional Details

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Remote roles are not eligible for U.S. visa sponsorship.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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