Call Center Representative (Bassin)

Job DetailsJob Location: Bassin-Orlando - Orlando, FL 32828Position Type: Full TimeThe Call Center Representative is responsible for efficiently handling a high volume of inbound calls from new and existing patients in a full-time, remote capacity. This role serves as a key liaison between the organization and its patients, ensuring a positive first impression while delivering accurate information, compassionate service, and effective issue resolution. Patient satisfaction is central to all interactions and decision-making. Key Responsibilities Answer high-volume inbound calls from new and existing patients in a professional, courteous, and timely manner Serve as the primary point of contact for new patient inquiries, appointment scheduling, and general information Accurately collect and document patient information using call-center software, scheduling, and billing platforms Address patient questions, concerns, and complaints with empathy, patience, and professionalism Take ownership of patient issues through to resolution or appropriate escalation Maintain compliance with company policies, HIPAA regulations, and confidentiality standards Collaborate effectively with clinical and administrative teams to ensure seamless patient experiences Maintain polished grammar, clear diction, and professional communication at all times QualificationsRequired Skills and Qualifications Exceptional customer service and verbal communication skills Ability and willingness to demonstrate empathy and patience for a diverse patient population Polished grammar and clear diction are required Proficiency with computers and comfort navigating multiple software platforms Ability to remain focused, professional, and efficient in a fast-paced, high-call-volume environment Strong attention to detail and accurate data entry skills Flexible, adaptable, and team-oriented Work Environment & Physical Requirements Full-time, remote position Requires being seated for the majority of the workday Ability to work independently in a distraction-free home environment Reliable high-speed internet connection required Professional demeanor and appearance are expected during virtual meetings and calls Preferred Characteristics Patient-focused and service-driven Professional, articulate, and dependable Enjoys working in a structured, performance-driven environment Comfortable handling sensitive patient information with discretion and care