Call Center - FNOL Customer Service Rep - Work from home!

Job DetailsLevel: EntryPosition Type: Full TimeEducation Level: High SchoolSalary Range: $12.50 - $14.00 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Entry Level  Please note: We are unable to consider candidates residing outside of the United States. In addition, applicants residing in the following states are ineligible for employment at this time: California, North Carolina, Washington State, Illinois, and/or Oregon.   Who We Are    We are in the business of subrogation – companies trust us to recover payments on damage claims so that the party responsible is the one paying for the damage that was caused. We strive to provide excellent customer service to both our customers and the other parties involved in a claim. In short, we help our customers focus on theirs.   Our business is driven by our Core Four principles: Process, Results, Culture, and Experience. Our dedication to practicing these has enabled our current and future success.    We’re passionate about throwing company events that bring us together and celebrate each other’s achievements. We’re also big on taking time out to give back to the community and host several volunteer events throughout the year. We believe in a healthy work-life balance.    Join our team and thrive in an environment that values both efficiency and effective processes as well as a casual, comfortable atmosphere.    Who We’re Looking For   We’re looking for someone comfortable receiving inbound calls who can positively interact with our customers. As an First Notice of Loss (FNOL) Representative I, we expect you to provide quality inbound communication services while recording First Notice of Loss (FNOL) claims. These FNOL claims are used to report damage to our client’s property.    Tiered Support Bonus System   The following bonus structure is based on total fees generated across CMR during the month. Bonuses are paid per pay period on the paycheck following the period in which it is earned. This is additional money earned for doing your job! Level 1 = $105 Level 2 = $150 Level 3 = $205 FNOL Incentive Program   This program is specifically for FNOL team members and offers high-performers an opportunity to earn more per month, in addition to CMR’s tiered support bonus system.     The incentive is calculated daily and paid on the 5th of the following month. Each day where your talk time, not ready time, and service level meet the set standard, $10 is earned.   Qualifications  On a Typical Day, You’ll  Accept inbound calls from engineers, technicians and other field operators reporting FNOL  Communicate effectively while entering data accurately into a customized database  Report underground damage to locate companies when applicable  Provide outstanding service to customer representatives  Analyze photos and map the correct location     Stuff You Should Know  You may be assigned to work on special projects   The department functions 24/7/365, with multiple schedules to choose from! This position is fully remote   Required Skills & Abilities Ability to type a minimum of 55 wpm, error free; a typing test will be required Fully competent with Microsoft Excel, Word, Outlook, PDF’s and internet searches Advanced phone and verbal communication skills Active listening skills Excellent written communication skills Excellent reading skills; must be able to read and follow a script Must be able to analyze and interpret photos to determine damage Must establish an appropriate work environment within their home for work purposes; CMR provides the necessary computer equipment   Experience 6 months to 1-year previous customer service call center experience required Experience with Microsoft Teams a plus High School Diploma or equivalent   Okay, But What Are the Perks Paid time off PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year  CMR pays $50/month towards your internet service cost CMR is a 4-year running winner of The Oklahoman Top Workplaces!     Pre-employment drug screenings and criminal background checks are mandatory CMR offers a full menu of benefits including a matched 401k CMR is an Equal Opportunity Employer