Business Systems Analyst - IT Planning & Engagement

 Posted a day ago
  
 Worldwide
  
 $63500 - $75000 per year
  
2-5 years experience
Apply Now

Please mention DailyRemote when applying

AI Summary

The role involves eliciting business needs to create functional and technical requirements for development teams. Additionally, the analyst is responsible for testing user stories, creating end-user documentation, and providing system training.

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.


In this role, you will work as part of the IT Planning & Engagement team under the direction of the Director of Business Systems Analysts. A self-motivated individual with exceptional communication, teamwork and an ability and desire to assist in fostering a collaborative and continuous-improvement environment is critical to the success of this role.  As part of this team, you will have an opportunity to work in an agile team environment and will gain skills to support across teams in the IT Planning & Engagement organization.

An ideal candidate is someone who can leverage strong technical skills and business knowledge to contribute to the team. They must be a self-starter, have an inquisitive nature, and possess a strong aptitude to pick up new skills and knowledge through research, perseverance, and training.  They must be adaptable to an ever-changing environment, as well as being able to think outside the box to provide innovative solutions. They will play a significant role on the IT teams they are part of by understanding business requests and refining them into technical requirements for development, as well as developing test cases and performing testing.

This position requires strong analytical, problem-solving, and organizational skills, while maintaining a sense of urgency to meet individual and team deadlines and goals. This person should show an inquisitive nature, seek improvements, and demonstrate strong accuracy and attention to detail. 

\n


Responsibilities:
•    Lead coordination with customers to elicit and translate business needs into detailed functional requirements, then collaborate with development team to design and transition functional requirements into technical solution
•    Develop a trusting relationship with customers to better support the business areas on enhancement requests and system-related issues 
•    Test user stories and ensure all acceptance criteria is met, which may include creating/running queries to generate, validate, and analyze data from various applications
•    Work within an agile environment following sprint commitments and release schedules
•    Acts as a resource to help define the scope and objectives of moderately complex system-related projects using various analysis, research and fact-finding techniques, and evaluates the proposed new systems or enhancements for estimates and feasibility
•    Coordinates and helps define updates to moderately complex critical system data elements and configurable applications, including rules, values, tables and output with some development resource assistance
•    Prepares end-user procedures and manuals and provides end-user training for moderately complex new or changed system functionality


Knowledge, Skills, Attributes
•    Strong aptitude to pick up new skills and knowledge through research and perseverance
•    The adaptability to work in an ever-changing and dynamic environment and works well under deadlines and pressure
•    Ability to think outside the box to provide innovative solutions 
•    Self-starter that can initiate research and/or contact with others to solve issues
•    Exceptional interpersonal skills, including teamwork, facilitation, and collaboration across teams/departments
•    Proven problem solving and analytical thinking based on technical experience, judgements and precedents and approaches problems logically and systematically
•    Excellent written and verbal communication skills
•    Ability to travel as needed
Work Experience, Education, Certification/Training (Required):
•    Bachelor’s degree in a technical or business-related field or equivalent work experience
•    Minimum 2+ years’ experience as a Business Systems Analyst or relatable position
•    Experience working with business units to define needs, provide analysis and document consequences of change
•    Experience collaborating with internal IT teams to define and design application solutions that meet the customer needs and IT best practices
Work Experience, Education, Certification/Training (Desired):
•    Experience with Agile methodology and proven ability to transform complex problems into stories
•    Working knowledge of various coding languages, including the following: SQL, C#, or JS
•    Working knowledge of various software platforms,  including Microsoft Dynamics, Contact Center Technology, Application Extender, CMOD, APIM, HP Exstream or Microsoft Power BI
•    Understands the moderately complex data structure and database schemas


\n
$63,500 - $75,000 a year
Protective’s targeted salary range for this position is $63,500 to $75,000. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees. 
\n

Employee Benefits:  

We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health.  Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.   


Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.


Accommodations for Applicants with a Disability:

If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.


Please note that the above email is solely for individuals with disabilities requesting an accommodation.  General employment questions should not be sent through this process.


We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.

Similar Jobs

See all Remote Others jobs →

Personalize your Remote Job Search in 3 Easy Steps!

Discover remote opportunities in Business Systems Analyst

Answer easy questions

Answer easy questions

200,000+ jobs across 15+ categories

Get your best job matches

Get your best job matches

Only hand-screened, legit jobs

Find a remote job faster

Find a remote job faster

No ads, scams, or junk

I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!

Sarah J. — Sarah J. · Marketing Manager ★★★★★ Verified