Business Systems Analyst I (Quality Assurance)

Are you passionate about technology, problem-solving, and ensuring systems perform at their highest level? Cincinnati Children's Hospital Medical Center is seeking a Business Systems Analyst I (BSA I) to join our team and play a key role in supporting the quality, reliability, and continuous improvement of enterprise business applications. This position offers an exciting opportunity to gain hands-on experience in quality assurance, system testing, application support, and business process optimization while working alongside experienced analysts, developers, and business partners.

As a Business Systems Analyst, you will contribute to testing new functionality, system enhancements, and application upgrades that support critical operations across the organization. You will help validate business requirements, execute test plans, document outcomes, and support issue resolution efforts to ensure high-quality system performance and a positive user experience. This role is ideal for someone who enjoys analytical thinking, attention to detail, collaboration, and continuous learning while building a career at one of the nation's leading pediatric healthcare organizations.

Through mentorship, cross-functional project work, and exposure to enterprise technologies, you will develop the skills and knowledge needed to support innovative business solutions that help Cincinnati Children's deliver exceptional care, research, and service.

Summary

• Has conceptual knowledge of theories, practices and procedures within their discipline.

• Follows the parameters of defined policies, procedures and practices with guidance.

• Assists in executing the testing/quality assurance needs of the enterprise business suite.

• Document testing outcomes.

• Develops understanding of business theories, concepts, principles and techniques of the business areas to identify opportunities for process improvement.

• Assists with the development of business process designs and user guides.

• Addresses production support, application configuration and enhancements with direction from senior level team members as needed.

• Assists with testing new functionality, system enhancements, patches, and application upgrades to ensure business requirements are met and systems function as expected.

• Documents testing outcomes and supports issue identification, troubleshooting, and resolution activities during testing cycles.

• Participates in quality assurance activities related to application releases, upgrades, and ongoing system maintenance.

Configuration and Process

• Conceptual understanding of how to Implement and maintain low to moderate business processes within the enterprise business application suite.

• Works with senior team members on understanding validation processes.

• Develop knowledgeable of application and reporting tools with the ability to assist senior team members.

• Conceptual knowledge of project management methodologies and application development lifecycle.

• Participate in creating and maintaining documentation in support of enterprise business applications.

• Participates in testing efforts related to system upgrades, patches, enhancements, and new functionality deployments.

• Supports validation efforts and regression testing to minimize the impact of system changes on existing business processes.

Production Support

• Provide support and resolution assistance for production and process issues.

• Seeks guidance to troubleshoot and decipher error messages.

• Assists with the appropriate Change Control methods to implement system solutions.

• Support departmental efforts to improve customer satisfaction.

• Develop a familiarity of existing business processes to avoid potential issues as well as gathering information for future process improvement opportunities.

• Exercise good judgement and follow appropriate escalation procedure in accordance with information technology service level agreements.

Customer Service

• Provides end-user support.

• Monitor SLA's and escalates as needed.

• Adhere to and promote continual adoption of change management policies and procedures.

• Model outstanding customer service behavior, including timely and effective follow-up with customers.

Miscellaneous

• Develop knowledge and professional skills through cross-training, literature and attendance at department meetings and vendor education.

• Develop and maintain positive relationships.

• Works well with others and fosters a positive team environment.

• Participate in instructional seminars.

• Continued development on Cincinnati Children's computer-based systems.

JOB QUALIFICATIONS

• Bachelor's degree in a related field OR equivalent combination of education and experience.

• 0+ years of experience in a related job discipline.

PREFERRED QUALIFICATIONS

• Basic knowledge of reviewing functional requirements and identifying clear, testable acceptance criteria to support quality outcomes.

• Experience creating and executing test cases, including manual testing and exposure to automated testing tools, to help ensure reliable system performance.

• Understanding of defect tracking and reporting processes, with the ability to collaborate with developers and business stakeholders to support issue resolution and improve overall product quality.

• Exposure to documenting standard operating procedures (SOPs) and quality assurance processes, while contributing to continuous improvement initiatives and quality outcomes.

• Exposure to testing and validating new functionality, system enhancements, patches, or application upgrades within enterprise applications or software systems.

Primary Location

Schedule

Shift

Department

Employee Status

FTE

Weekly Hours

*Expected Starting Pay Range

*Annualized pay may vary based on FTE status

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s. 

 Cincinnati Children's is: 

• Recognized by U.S. News & World Report as a top 10  best Children's Hospitals in the nation for more than 15 years 

• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding 

• Recognized as one of America’s Best Large Employers  (2025), America’s Best Employers for New Grads (2025) 

• One of the nation's America’s Most Innovative Companies as noted by Fortune 

• Consistently certified as great place to work 

• A Leading Disability Employer as noted by the National Organization on Disability 

• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) 

 We Embrace Innovation—Together.  We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us. 

Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability