Business System Analyst

Factual Data® is a U.S. based credit reporting agency that offers a wide range of consumer credit and verification services vital to the mortgage lending community. Mortgage lenders across the nation rely on Factual Data for consumer credit reports that are an instrumental component of the underwriting process for buying and refinancing homes.

At Factual Data, we are proud of our commitment to innovative technology, quality products, and outstanding customer service. Our success stems from a culture of supporting, motivating and challenging one another to continuously improve – paired with an emphasis on continued training and professional development. If you want to have your ideas and voice make an impact, and collaborate with a great group of passionate, dedicated, and fun people, we encourage you to apply today.

www.factualdata.com

ABOUT THE ROLE:

The Business System Analyst serves as the critical bridge between business stakeholders and technical teams, translating high-level business requirements into detailed functional specifications. This role combines deep analytical and technical expertise with strong communication skills, enabling the analyst to engage confidently with both customers and technology teams. The BSA serves as a subject matter expert on data source architecture — understanding how data flows across systems, maintaining the data source inventory, and ensuring accurate mapping as the product portfolio evolves.

This is a remote position that is based in Pittsburgh, PA.  This role may require occasional in-person attendance at work-related events at the discretion of management.

JOB RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily, with or without reasonable accommodation:

• Partner with business stakeholders to gather, analyze, and document comprehensive requirements
• Research existing system functionality, database structures, and data flows to inform technical solutions and business decisions
• Serve as the primary owner and maintainer of the data source inventory — mapping products to their underlying data sources, tracking changes, and ensuring accuracy as the product portfolio grows
• Lead solution design and analysis by translating complex business requests into actionable technical requirements
• Create detailed, system-specific functional requirements and technical documentation
• Lead requirement walkthrough sessions with IT teams to ensure clear understanding and alignment
• Serve as connection between sales, customers, business stakeholders, and technical teams throughout the development process — translating in both directions
• Write and run SQL queries across multiple databases to investigate data behavior, validate requirements, and support QA efforts
• Proactively identify potential issues and recommend solutions to prevent project delays
• Maintain critical project documentation and ensure accuracy throughout the SDLC
• Other duties as assigned

WHAT YOU'LL NEED:

• Bachelor’s degree required
• 3+ years of experience in Business Analyst or Business Systems Analyst role
• Proven experience writing SQL queries across multiple databases (SQL Server, Oracle)
• Strong analytical and problem-solving capabilities with keen attention to detail
• Demonstrated ability to translate complex technical concepts for non-technical audiences — and business requirements for technical teams
• Proficiency with JIRA and Confluence for project management and documentation
• Experience working effectively in both Agile/Scrum and Waterfall methodologies
• Excellent written and verbal communication skills — comfortable engaging directly with customers and sales teams
• Adaptable and flexible approach to changing project requirements and priorities
• Proactive mindset with ability to anticipate challenges and drive solutions
• Familiarity with AI-powered tools and platforms for work optimization

WHAT SETS YOU APART:

• Mortgage industry knowledge strongly preferred
• Experience with ETL tools (Alteryx) or data visualization tools (Tableau)
• Basic Python knowledge
• Familiarity with data source mapping or system integration documentation

Benefits We Offer:

Factual Data offers comprehensive healthcare benefits to eligible employees including: medical, HSA, prescription, vision, dental. Our benefits also include life insurance, short & long-term disability, Roth and 401K with possible company match and profit sharing, an Employee Assistance Program (EAP), Time Away from Work (TAFW) and paid holidays - plus employee referral bonuses, and role-based professional development opportunities.

Factual Data is committed to equal opportunity employment, and employment decisions are based on merit, qualifications, and abilities. Employment-related decisions are not influenced or affected by an employee’s race, color, gender, age, religion, national origin, disability, citizenship, military status, sexual orientation, genetic information, or any other category protected by federal, state or local law. The Company endorses a work environment free from discrimination and harassment.

We are committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to complete the application process or perform the essential functions of the position, please let us know.

This posting will remain open until filled.