Business Support III

Purpose of Position- Provides support to the Case Management department. Supports the administrative needs including implementing, maintaining, performing, improving, reporting.  Independently completes various deliverables for Case Managers, Case Management Supervisors, Program Managers, Assistant Directors, Directors, or other stakeholders.  Acts as the point person for key business deliverables to ensure regulatory compliance as well as accuracy, consistency, and completeness of information. Provides technical assistance to and interaction with a variety of stakeholders, in collaboration with Case Management team, to assist in effective output and understanding.   Maintains a high level of knowledge of business administrative processes and functions and supports a team culture of high customer service. Assists with special projects, documentation, record keeping, and compliance.  

Essential Duties/Responsibilities 

• Maintains solid understanding of the business support needs for Case Management department 

• Monitors data and reports outcomes regularly  

• Ensures data tracking is complete, accurate, and within regulatory compliance 

• Makes sure all tasks/processes are documented using established format (training guides) 

• Supports business team cross training efforts, provides back up and shares team workload 

• Monitors completion of business support tasks/processes per deliverable timelines 

• Designs and maintains spreadsheets, queries, or reports as required for key performance indicators 

• Supports with program audits  

• May be responsible for completion of state required contract deliverables, as directed by Program Manager.   

• Ensures understanding of relevant policies, practices, and processes  

• Fulfills document management activities and supports data integrity efforts in all data systems. 

• Supports department supervisor/manager in planning, delegating, and completing special projects, as necessary. 

• Completes CBMS eligibility verification for Intake clients with pending Medicaid 

• PMIPs – Sends requests and follows up with PCPs 

• Completes Mailing for the LTSS Department 

• Provides back-up support for the Navigator as needed 

• Various projects or clerical duties, as needed. 

Job Qualifications