Business Support, Business Intelligence Development

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Role Key Objective
To support and maintain the technology platforms and data ecosystems that enable efficient, accurate, and compliant service delivery across regional operations.

Job Summary
The Technology Business Analyst is responsible for the day-to-day administration, support, and continuous improvement of the digital platforms and workflows underpinning regional service delivery. Acting as the primary point of contact for platform-related issues, the Technology Business Analyst ensures system integrity, data quality, and user access are maintained to the highest standard. They partner with operational teams across functions to resolve technical issues, manage approval workflows, and govern user data — ensuring platforms remain reliable, compliant, and fit for purpose at all times.

Essential Duties and Responsibilities

Systems Analysis & Support
• Perform daily preventative maintenance monitoring across all active digital trackers and platforms
• Triage and resolve user-submitted support tickets across all supported processes and work applications
Data Quality Management
• Process data correction requests across all active trackers and submission workflows
• Maintain and update reference data and dropdown configurations across platforms to reflect current operational requirements
Licenses and Access Management Support
• Process user access and platform license requests, ensuring timely and accurate provisioning
• Maintain records of all access grants and license allocations in line with governance requirements

Skills
• Strong analytical mindset with the ability to diagnose technical and data-related issues across complex digital workflows
• Highly organised with the ability to manage multiple concurrent requests and prioritise effectively in a fast-paced environment
• Excellent attention to detail, particularly in data validation, user record management, and access provisioning
• Clear and professional communication skills, both written and verbal, with the ability to support non-technical users with confidence
• Proactive and self-directed — able to identify issues independently and take corrective action without waiting for escalation

• Proficiency in Microsoft 365 tools including Excel, Teams, Outlook, SharePoint, and MS Lists
• Proficiency in Smartsheet is considered a strong advantage

Experience
• Prior experience in a technical support, systems administration, or business analyst role
• Experience working with global or cross-regional teams in a multicultural environment

Qualifications
• Bachelor’s degree in any discipline
• A degree in Information Systems, Computer Science, or a related technical field is considered a strong advantage

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.