Business Reporting Associate

Job Description

The Business Reporting Associate is responsible for preparing, updating, validating, and delivering accurate reports for internal and external stakeholders. This role supports documented reporting processes, recurring report delivery, and standard custom report requests. The position helps ensure reporting outputs are accurate, timely, and presented clearly to support business needs across Customer Success, Sales, and other stakeholder groups.

Key Responsibilities

• Generate routine weekly, monthly, and quarterly reports to support Customer Success, Sales, and other business initiatives.

• Prepare standard custom report requests by following documented processes, requirements, and delivery guidelines.

• Update, maintain, and validate existing reports to ensure accuracy, consistency, and timely delivery.

• Extract, consolidate, and organize data from approved sources to support recurring and ad-hoc reporting needs.

• Review report outputs for accuracy, formatting, and clarity before sharing with stakeholders.

• Communicate with stakeholders to clarify report requirements, confirm timelines, provide status updates, and support delivery expectations.

• Maintain reporting documentation, trackers, and process notes while supporting continuous improvement efforts.

​​Skills and Capabilities

Essential

• Strong attention to detail, with a focus on accuracy, consistency, and completeness.

• Good written and verbal communication skills, including the ability to communicate clearly with stakeholders.

• Ability to follow documented processes and complete recurring reporting tasks consistently.

• Intermediate to advanced proficiency in Microsoft Office tools, particularly Excel.

• Ability to organize, validate, summarize, and present data from different sources.

• Strong time management skills, with the ability to manage multiple report requests and meet recurring deadlines.

• Comfort working with reporting tools, shared files, trackers, and business systems, with a willingness to learn new tools and processes.

Desirable

• Bachelor’s degree or equivalent experience in business administration, data analytics, statistics, business intelligence, or a related field.

• Previous experience supporting reporting, data entry, operations, customer success, sales operations, or administrative processes.

• Basic understanding of data analysis, reporting concepts, business metrics, or structured datasets.

• Experience with Excel formulas, pivot tables, VBA, SQL, databases, or reporting platforms.

For U.S. Positions: Candidates must be authorized to work in the US without the need for visa sponsorship. At this time,
Teleperformance Specialized Services Companies does not offer visa sponsorship for this position.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)