Business Operations Intern – Internal Communications Focus

Role Overview:

The Business Operations Intern – Internal Communications will support the Business Operations team in strengthening how information flows across the organization. This role focuses on creating clear, consistent, and accessible internal communications that support operational efficiency, employee engagement, and alignment across departments.

The intern will work closely with Business Operations, IT, and cross-functional teams to help develop, organize, and maintain internal communications delivered through tools such as SharePoint, Microsoft Teams, and other collaboration platforms. This is a hands-on role designed for someone interested in operations, communications, and how effective internal messaging supports business execution.

Key Responsibilities:

Internal Communications & Content Development:

- Draft, edit, and publish internal communications including announcements, updates, summaries, and process documentation

- Assist with creating clear, concise content for internal platforms (e.g., SharePoint intranet pages, Teams posts, internal presentations)

- Translate complex operational or technical topics into employee-friendly messaging

Intranet & Information Management:

- Support organization and maintenance of internal content to ensure a clear “source of truth”

- Help improve content structure, navigation, and usability across internal communication channels

- Audit existing internal communications and flag opportunities for clarity, consistency, and improvement

Cross-Functional Collaboration:

- Partner with Business Operations, IT, HR, and other teams to support communication needs tied to projects, tools, and process changes

- Gather input from stakeholders and synthesize information into well-structured communications

- Support rollout communications for new systems, tools, or operational initiatives

Process & Operational Support:

- Assist in documenting workflows, standard operating procedures (SOPs), and internal guidelines

- Help track engagement and effectiveness of internal communications

- Contribute ideas to improve how information is shared across the organization

Required Qualifications:

- Currently pursuing a bachelor’s degree in Business, Communications, Operations, Marketing, Information Systems, or a related field

- Strong written communication skills with attention to clarity, structure, and tone

- Ability to organize information logically and present it clearly

- Comfort working with Microsoft tools (Outlook, Word, PowerPoint, Teams); experience with SharePoint is a plus

- Detail-oriented with strong time management and organizational skills

- Ability to work independently while collaborating effectively with a remote team

Preferred Qualifications:

- Interest in business operations, process improvement, or internal communications

- Experience writing for internal or professional audiences

- Familiarity with content management systems, intranet platforms, or knowledge bases

- Basic understanding of how technology and systems support business processes

What You’ll Gain:

- Hands-on experience supporting real business operations and internal initiatives

- Exposure to cross-functional teams and leadership

- Practical experience in internal communications, documentation, and change enablement

- Insight into how effective communication supports operational efficiency and employee engagement

- Mentorship from Business Operations professionals

Success in This Role Looks Like:

- Internal communications are clear, timely, and easy to understand

- Employees can more easily find the information they need

- Content is organized, consistent, and aligned with business priorities

- Stakeholders feel supported and informed during operational changes

PHYSICAL DEMANDS

While performing the duties of this job, the person is occasionally required to stand, walk, sit, use hands to finger, reach with arms and hands, climb stairs, stoop, kneel, crouch, talk or hear. The person must occasionally lift and/or move up to 30lbs. The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.  The Associate should be able to see, hear and understand speech, communicate, lift computer equipment, supplies and materials, and use office equipment and computers.  If requested by an applicant or employee, we may provide reasonable accommodations to enable individuals with disabilities to perform the essential job functions.  The above statements are intended to describe the general nature and level of work performed.  They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice.

WORK ENVIRONMENT

While performing the duties of this job, the person is exposed to weather conditions prevalent at the time and an air-conditioned and heated office. The noise level is occasionally high.

FreeFlight Systems & Flight Data Systems is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.