Business Development Manager I - Softlines

Overview:

Business Title: Business Development Manager

Position Title: Business Development Manager

Division: Consumer Products Services

Entity: Consumer Products Services

Reports to: VP, Business Development  

FLSA: Exempt

Location: Remote, USA

Hours Worked: Typically, Monday through Friday, 40 per week.

However, must be flexible to meet the needs of the department and complete other projects as assigned.

Position Summary:

The purpose of this position is to identify potential new customers and successfully convert these prospects into new business across all BVCPS Business Lines and manage these customers through a start-up period after launch.

Objective:

Meet or exceed the annual stated new sales goal.  Align with the Program Manager through the start-up period (not to exceed 2 years from launch of program) by liaising with all aspects of the testing, inspection, and/or consulting services provided to assigned clients as well as develop the client relationships at multiple levels (executive to manager) to ensure a successful program launch.

Duties and Responsibilities:

• Provide expertise to clients in areas of global compliance, industry standards, and client specifications through recommendations and identify and engage the appropriate people within Bureau Veritas where necessary.
• Responsible for driving the sales process from beginning (research and identification) to end (planning, launch and execution of program).
• Manage and direct the client start-up and provide guidance and collaboration with the Key Account Manager. The goal is to provide a smooth and seamless transition from start-up status to Key Account Management status, within the one (1) year of the launch of business.
• Define and develop with client an understanding of client’s needs, objectives, and expectations related to compliance, safety and quality and match these to CPSD’s services and capabilities.
• Sell services within pricing scope as defined by pricing team.
• Accountable for increase and decrease in client sales (new and recently launched).
• Develop strong client relationships including day-to-day contact up through multiple levels - executive level/decision makers to manager.
• Serve as liaison between the client and other global CPSD departments (Marketing, Information Resources Center, Operational Staff, Information Technology and Accounting).
• Arrange for all necessary client service support to include quarterly business reviews, quarterly/annual sales summaries, other client-specific reports, technical opinions, interpretations, recommendations and/or client operational manuals.
• Prepare for and participate in client meetings and presentations, training seminars and/or tradeshows.
• Forecast and monitor client sales, evaluate client operations, suggest process improvements, and identify new business opportunities.
• Successfully address day-to-day client requests, problems, issues, and complaints.
• Working with the Client Relations Manager, serve as the global internal and external liaison for all submissions requiring testing or evaluations to be performed by global testing locations.
• Monitor CPSD’s performance in relation to defined services.
• Provide back-up assistance for other business development management staff, as required.
• Participate in continuous training/education to keep abreast of current services provided by BVCPS.

Required Skills & Proficiencies:

• Must have an understanding and general competency in areas of technical regulations, standards, and compliance and requirements relating to the consumer products market (retailers and brands).
• Must have, or be able to quickly develop, executive level relationships at major retailers and brands within the consumer products industries.
• Must have an understanding of product development and sourcing – how the process works and where BVCPS services fit in.
• Ability to interpret technical information and translate into common terminology.
• Excellent verbal and written communication and presentation skills.
• Strong analytical, problem solving, attention to detail and process improvement skills.
• Strong work ethic and excellent client service skills to ensure effective, responsive client interaction (internal and external).
• Strong people management skills, as demonstrated by the ability to work with and guide other supporting team members.
• Ability to work well under pressure to handle crisis situations and balance several tasks simultaneously.
• Ability to prioritize, delegate tasks to appropriate staff and perform required follow up.
• Ability to negotiate and sell relevant services in a way that benefits the Company & the customer.
• Must be confident, highly efficient, and self-motivated. Must be a “make it happen’ person who drives the process.
• Must be personable and work well independently, as well as in a team environment.
• Travel required for Trade Shows, internal meetings and client meetings.  Travel requirement could be as great as 30%.
• Proficiency in Microsoft applications – including Excel and PowerPoint.

Education and Experience:

• 4 year college degree in business administration or related discipline, MBA preferred.

Manager I:

• 5 years related experience in a business environment preferably in direct selling, sales management or sourcing management within the consumer products industry (retailer, brand or importer).
• 5 years of experience in consumer products businesses, preferred.

An equivalent combination of education and experience may be accepted in lieu of above.

Other Conditions

• Home office based
• Extensive travel (up to 30%)
• Flexible working environment
• This role requires consistent regional engagement across West Coast territories, with travel focused primarily within California, Oregon, and Washington state markets.  Candidates located in or willing to align with Pacific Standard Time (PST) time zone preferred.

Compensation Range:

$90,000 - $110,000 annually, plus an uncapped commission plan (e.g., the job posting is not necessarily reflective of actual compensation that may be earned, and actual compensation is subject to variation due to such factors as locations, education, experience, and skillset)