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AI Summary
The Business and Booking Manager will be responsible for driving continuous hotel bookings through online platforms, direct inquiries, OTA management, pricing strategies, and revenue optimization. This role is critical for generating consistent revenue, improving hotel visibility, increasing occupancy, and building a strong booking ecosystem across all channels.
This is a remote position.
We are looking for a Business & Booking Manager who will be responsible for driving continuous hotel bookings through online platforms, direct inquiries, OTA management, pricing strategies, and revenue optimization. This role is critical for generating consistent revenue, improving hotel visibility, increasing occupancy, and building a strong booking ecosystem across all channels.Requirements
1. Revenue & Strategy Mastery
- Dynamic Pricing: Implement daily rate adjustments based on demand, seasonality, and competitor analysis to maximize RevPAR (Revenue Per Available Room).
- Inventory Control: Manage room blocks and allotments to prevent overbooking while ensuring 100% occupancy during peak periods.
- Forecasting: Analyze historical data and market trends to predict demand and set monthly revenue targets.
2. OTA & Channel Optimization
- Platform Management: Full ownership of MakeMyTrip, Goibibo, Booking.com, Agoda, Expedia, and OYO.
- Content Excellence: Audit and refresh property listings (high-res images, SEO-friendly descriptions, and amenity updates) to improve conversion rank.
- Parity & Compliance: Ensure strict rate parity across all platforms while strategically using coupons and "Flash Sales" to boost visibility.
3. Systems & PMS Oversight
- Maintain the Channel Manager to ensure real-time inventory sync between the PMS and OTAs.
- Utilize the PMS for guest profiling, billing accuracy, and streamlined check-in data.
4. Sales & Conversion
- Direct Booking Growth: Turn phone, WhatsApp, and website inquiries into confirmed sales to reduce commission costs.
- B2B Development: Forge partnerships with corporate clients, travel agents, and local tour operators for group bookings and long-stays.
5. Reputation Management
- Monitor and respond to reviews across Google and OTAs to maintain a 4.0+ rating.
- Implement strategies to encourage happy guests to leave positive feedback.
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