Business Analyst - Remote - Harrisburg, PA

• Role: Business Analyst
• Location: Harrisburg, PA
• Work Mode: Remote
• Employment Type: Contract
• Interview Mode: Video Or In person
  
  
• We are looking for an experienced Business Analyst professional to support the adoption of an electronic reporting system (EDRS) across Pennsylvania healthcare facilities.

         Responsibilities:

• Support hospitals, nursing homes, and healthcare professionals with EDRS enrollment and onboarding.
• Assist with SSO setup, account linking, password resets, and account troubleshooting.
• Contact facilities to understand reporting workflows and support EDRS adoption.
• Identify and report application issues and escalate technical problems.
• Provide user guidance and refer stakeholders to training/support resources.
• Work with internal SMEs and stakeholders to understand business requirements and workflows.

          Requirements:

• 4+ years of experience in Business Analysis, Customer Service, and/or End-User Support.
• Strong Microsoft Office skills.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Experience providing training or technical support to professional users is preferred.
• Healthcare/healthcare IT experience is a plus.