Business Analyst (Full Time, 6 Month Contract)

Program Overview:

Clinically driven. Digitally inspired.

Amplify Care is a not-for-profit organization (founded in 2014 as the eHealth Centre of Excellence) dedicated to helping clinicians and their teams thrive through the implementation of innovative digital health and AI solutions. We focus on technologies that truly meet clinical needs: streamlining workflows to reduce administrative burden, supporting evidence-based decision-making at the point-of-care, enhancing clinical pathways, improving interoperability between disparate information systems, and advancing data quality to support proactive care are just a few examples of the ways we create impact, always with the goal of helping clinicians focus on what matters most: the people they serve.

At Amplify Care, collaboration is at the heart of everything we do. We’ve built a supportive, inclusive workplace where ideas are welcomed, creativity is encouraged, and teamwork drives meaningful change. Recognized as a Great Place to Work for four years in a row (ranking in the top 25 organizations in our size category) and certified as a Living Wage Employer, we’re proud to be a place where purpose, innovation, and people come together.

Position Overview:

The Business Analyst will work with project teams, system vendors and end users to help advance digital health initiatives in the province. As a member of the Ontario eServices team, the Business Analyst will engage and work with clinical, business, and technical partners to gather and document requirements for system integration projects, contribute to the development of project documentation, test solutions, and troubleshoot and solve issues that arise before and after solutions go into production. This role requires an analyst with prior experience working on integration projects and some knowledge of health information exchange standards to work with technical and non-technical staff and stakeholders to understand integration requirements, to review technical and non-technical documentation, to critically evaluate information and to present information in different formats to different stakeholders at an appropriate level of detail. This position will work alongside other members of various project teams to ensure the successful delivery of system integration projects.

Key Roles & Responsibilities:

• Facilitate workshops with external partners (i.e. clinicians and vendors) to understand and document end-to-end workflows that involve integration of different software applications
• Conduct requirements gathering activities such as end user surveys, workflow analysis, research, documentation reviews and data analysis
• Work closely with partners and project team members to ensure business and functional requirements are accurately captured, documented, and mapped to existing product functionality or new design elements
• Create and manage project documentation including requirements documentation, test strategies and test cases
• Plan and conduct testing activities with solution developers, vendors, and end users
• Troubleshoot issues that emerge during testing and in live systems to help identify root causes of issues and potential solutions
• Support tracking project risks and issues
• Support go-live and implementation activities in collaboration with the project team, document lessons learned and present findings in a logical and easy-to-understand manner
• Other duties as assigned

Experience, Skills & Qualifications:

• Minimum of 3 years working in a health care setting or health informatics role as an analyst
• Previous experience with enabling technologies and digital health within Ontario, ideally with a solid understanding of electronic medical records (EMRs)
• Previous experience working on projects that involve integrations between Electronic Medical Records (EMR), Case Management Systems (CMS) and/or Hospital Information Systems (HIS)
• Working knowledge of health information exchange standards including HL7 FHIR
• Experience working with information represented in XML, JSON, and markdown languages
• Experience in gathering business and technical requirements and workflow mapping
• Experience with preparing reports and ensuring the quality of reports and data
• Strong coordination and communication skills (written and oral)
• Strong attention to detail
• Demonstrated interpersonal skills
• Strong proficiency with Excel and SharePoint, as well as proficiency with other Microsoft Office tools (Word, PowerPoint, Outlook, etc.)
• Some travel within Ontario may be required

Feel like you don’t meet all the requirements? If you have some of the skills and experience that we’re looking for and are willing to learn the rest, we encourage you to reach out to us!

The Amplify Care team is a respectful and inclusive workplace. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview, or selection processes, please contact our People & Culture team at people.culture@amplifycare.com for assistance.

The Amplify Care team is committed to employment equity. We encourage applications from all qualified candidates including, 2SLGBTQIA+ identified persons, persons with disabilities, First Nations, Inuit and Métis individuals, and members of Black and other racialized communities, and individuals who speak languages other than English.

We thank all interested applicants; however, due to the volume of resumes we receive only those selected for an interview will be contacted.