Business Analyst

At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like you? 

We’re looking for an analytical, commercially-minded Solution Analyst to serve as the front end of our solution innovation engine. In this role, you'll transform market signals, partner feedback, win/loss insights, install-base opportunities, and commercial ideas into structured, actionable solution requirements. You'll own the quality of the problem definition before any solution development begins.  

You are the bridge between opportunity validation and solution creation. You ensure our Solution Innovation team receives clear requirements and measurable acceptance criteria before resources are committed. You'll work in fast two-week cycles, leverage AI to accelerate discovery and analysis, collaborate closely with partners and internal stakeholders, and play a key role in helping the team rapidly validate, scale, or drop growth opportunities.  

Take in and validate opportunities from partner feedback, win/loss analysis, install-base intelligence, market trends, and internal stakeholder input. Conduct discovery with partners, customers, and subject matter experts to validate real business problems.   

Outline solution requirements that clearly define the problem / use case, map the business processes, pain points, requirements, constraints, and acceptance criteria. Ensure every opportunity entering Solution Innovation has sufficient clarity, evidence, and business context.  

Bridge business and solution design by partnering with the Solution Innovation team to translate business needs into clear, testable requirements and support requirement clarification throughout solution design and proof-of-concept development.  

Capture learnings and improve decisions by gathering feedback from pilots, partners, and field teams to identify adoption barriers, insights, and opportunities. Feed validated learnings back into future solution opportunities and portfolio decisions.  

Operate within fast two-week cycles leveraging AI and modern research techniques to accelerate discovery and analysis. Help the team learn quickly, validate efficiently, and focus investment on opportunities with the highest growth potential. 

Who you are  

Requirements  

• 4+ years in business analysis, product discovery, solution consulting, or a related role. 
• Strong requirements gathering experience, including workshops, interviews, process mapping, and requirements documentation. 
• Demonstrated experience translating business needs into structured, actionable requirements. 
• Strong analytical skills with experience interpreting commercial, operational, or market data. 
• Comfortable using AI-powered research, analysis, and productivity tools. 

Desired skills  

• You're naturally curious: you enjoy understanding why customers and partners behave the way they do. 
• You're structured and detail-oriented: you bring clarity to ambiguity and create requirements that enable teams to move quickly. 
• You're an excellent communicator: you can work effectively with executives, technical teams, marketers, and partner-facing teams alike. 
• You're highly organized and effective in a remote environment across multiple teams and time zones. 

Upland Software (Nasdaq: UPLD) is the intelligence layer that unifies and contextualizes enterprise knowledge, content, and data, turning isolated information into actionable outcomes for every human and agent. More than 1,100 enterprise customers rely on Upland's deep domain expertise to unlock the full value of their AI and agent-driven operating models, driving measurable outcomes across customer experience, employee productivity, and regulatory compliance. For more information, visit www.uplandsoftware.com.