Business Analyst

They say you are the company you keep - and at Cracker Barrel, we take that seriously. At the Store Support Center, we’re in the business of serving those who serve our guests. Whether you’re designing solutions, telling our story, or setting our teams up for success, your work makes a difference every single day. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here...we’re all in good company.  

What You'll Do - You'll Make the Moment

• Partner with stakeholders across the enterprise, including business teams, Digital, IT, Marketing, Operations, Finance, Legal, Customer Experience, Support, and vendor or agency partners, to understand business objectives, pain points, opportunities, and desired outcomes.
• Facilitate discovery sessions, stakeholder interviews, requirements workshops, and cross-functional working sessions to identify needs, define scope, clarify priorities, and drive alignment.
• Translate business objectives into clear, actionable requirements, user stories, business rules, workflow diagrams, process documentation, functional specifications, acceptance criteria, and measurable success criteria.
• Work with product owners, architects, developers, QA, project managers, support teams, and external partners to ensure requirements are complete, understood, feasible, testable, and aligned to enterprise standards.
• Identify assumptions, risks, constraints, dependencies, impacts, edge cases, exception scenarios, and open decisions across teams, systems, processes, and customer touchpoints.
• Support web and digital initiatives by helping define capabilities related to content, search, personalization, commerce or ordering flows, loyalty experiences, customer account functionality, analytics, accessibility, SEO, and operational support needs.
• Document current-state and future-state processes, user journeys, system interactions, data flows, and handoffs to support solution design, delivery, testing, training, and operational readiness.
• Collaborate with UX, design, content, analytics, technical, and business teams to ensure requirements reflect user needs, business outcomes, operational considerations, and technical dependencies.
• Create, refine, and maintain epics, features, user stories, acceptance criteria, and supporting documentation in partnership with product owners and delivery teams.
• Participate in backlog refinement, sprint planning, demos, retrospectives, release planning, UAT planning, and other delivery ceremonies as needed.
• Partner with QA and business stakeholders to define test scenarios, review test coverage, support UAT, prioritize defects, resolve requirement questions, and support go/no-go recommendations.
• Support release readiness by confirming requirements coverage, stakeholder alignment, UAT readiness, business process impacts, communications, training needs, and support considerations.
• Support post-launch validation by comparing delivered functionality and performance against agreed success criteria and identifying opportunities for optimization.
• Create and maintain clear documentation for both technical and non-technical audiences, including meeting notes, decision logs, process flows, requirement summaries, readiness materials, and support handoffs.
• Build trusted relationships across internal teams and external partners to promote collaboration, accountability, shared ownership, and successful business outcomes.
• Understand and comply with all company privacy, security, accessibility, change management, and technology standards.

• Bachelor degree in Business Information Systems, Computer Science, Business Administration, or a related field, or equivalent education and experience.
• 1-3 years of experience as a Business Analyst, Product Analyst, Systems Analyst, Product Owner, or similar role supporting web, digital, customer experience, ecommerce, or enterprise technology initiatives.
• Experience gathering and documenting requirements, writing user stories and acceptance criteria, supporting UAT, and working with business and technical stakeholders.
• Certified Business Analysis Professional (CBAP), PMI Professional in Business Analysis (PMI-PBA), Agile/Scrum certification, Product Owner certification, or related certification preferred but not required.
• This role primarily operates in a professional office or remote/hybrid work environment using standard business and collaboration tools. The position may require extended periods of computer use, participation in meetings and workshops, and collaboration across distributed teams and external partners.

Focus on You

We're all about making sure you're taken care of too. Here's what's in it for you:

• Good Work Deserves Good Pay: Competitive Annual Salary | Annual Bonus Opportunities

• Support That Goes Beyond the Clock: Medical, Rx, Dental and Vision Benefits on Day 1| Life Insurance and Disability Coverage | Paid Vacation/Employee Assistance Program

• Grow and Thrive Your Way: Business Resource Groups | Tuition Reimbursement | Professional Development

• Culture of Belonging: Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together

• Invest in Your Future: 401k Plan with Company Matching Contributions at 90 days | Employee Stock Purchase Program 

• More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more! 

A Little About Us

Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more - somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots -- always serving up more than a meal.

See for yourself. Apply now.

Cracker Barrel is an equal opportunity employer.

Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.