Business Analyst

Position Overview:

The Business Analyst is responsible for supporting data-driven decision-making, operational performance, and compliance tracking across a fast-paced human services program(s). This role partners closely with program leadership, case management teams, and operational stakeholders to analyze workflows, monitor performance metrics, and ensure timely reporting aligned with regulatory and service delivery requirements.

 The ideal candidate thrives in a rapid-response environment, demonstrates strong analytical and problem-solving skills, and is comfortable supporting operations that require quick turnaround, high accuracy, and adaptability.

Key Responsibilities/Essential Functions:

Data Analysis & Reporting

• • Collect, analyze, and interpret operational data including intake, discharge, service delivery, and program performance metrics
  • Develop and maintain dashboards, reports, and tracking tools to support real-time decision-making
  • Ensure accuracy and completeness of data across systems supporting client flow and service delivery

  Operational Support & Process Improvement

  • Evaluate workflows related to intake, case management, and service coordination to identify efficiencies and gaps
  • Support development and refinement of policies, SOPs, and process documentation
  • Collaborate with cross-functional teams to improve service delivery timelines and outcomes

  Compliance & Documentation

  • Support adherence to applicable federal, state, and programmatic standards related to care and custody services
  • Assist in monitoring quality control metrics and ensuring documentation meets audit and reporting standards
  • Track and support corrective actions for identified risks or deficiencies

  Stakeholder Collaboration

  • Serve as a liaison between program leadership, operations teams, and technical stakeholders
  • Facilitate communication and alignment across distributed teams in a remote environment
  • Support preparation of deliverables, reports, and presentations for leadership

  Rapid Response & Ad Hoc Analysis

  • Conduct quick-turn data analysis in support of urgent operational needs
  • Assist leadership with real-time decision support during critical or high-volume periods
  • Maintain flexibility to adapt to evolving program demands and priorities

Required Qualifications & Core Competencies:

• Bachelor’s degree in Business Administration, Public Administration, Data Analytics, Social Services, or related field (or equivalent experience)
• 3–5+ years of experience as a Business Analyst or in a similar analytical/operations role
• Experience supporting high-volume, time-sensitive operations with strict reporting requirements
• Strong proficiency in:
• • Data analysis tools (Excel, Power BI, Tableau, or similar)
  • Process mapping and workflow analysis
  • Documentation and reporting standards
• Ability to manage multiple priorities with fast turnaround expectations
• Strong written and verbal communication skills
• Demonstrated attention to detail and data accuracy
• Ability to work independently in a fully remote environment
• High level of professionalism when working with sensitive or confidential information

Desired Skills:

• Analytical thinking and problem-solving
• Time management and prioritization
• Adaptability in fast-changing environments
• Collaboration and stakeholder engagement
• Ethical judgment and confidentiality
• Experience supporting residential, shelter, or human services programs
• Familiarity with case management systems and service delivery tracking tools
• Knowledge of compliance frameworks and quality assurance programs

Conditions of Employment:

• Employees must be a U.S. Citizen or a Legal Permanent Resident
• Employment is contingent upon successful completion of the following screening:
• • Federal background investigation (up to and including a Tier 4 DHS clearance)
  • Criminal history check
  • Verification of employment and education history
  • Compliance with all government credentialing requirements
  • Drug Screening
• Employees must adhere to all federal security, confidentiality, and operational protocols while working within government facilities.
• Must be able to speak, read, and write in English
• Anovaeon operates 24 hours/365 days and requires the flexibility to work additional hours, nights, weekends, and holidays
• Must show proof of eligibility to work in the U.S.
• Internal background check to the satisfaction of contract requirements.
• If applicable, Child Abuse/ Neglect Report (CAN) or child protective services check with no adverse findings.

Physical Requirements:

• Ability to sit at a computer workstation for extended periods while conducting work duties
• Ability to bend, stoop, reach, and perform repetitive motions
• Visual acuity for detailed computer work and document review
• Ability to communicate effectively
• Capability to manage high-volume workloads

Work Environment:

• Fully Remote Position
• High-volume program supporting continuous (24/7) operations
• Requires responsiveness, flexibility, and attention to detail
• Frequent collaboration via virtual platforms
• May involve extended periods of computer work and documentation processing

• Fast-paced operational environment requiring attention to detail and professionalism

Other Duties & Information:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

• Position Type: Full-Time
• Travel Requirements: None
• Location: Remote

About Anovaeon, LLC: https://www.anovaeon.com

Anovaeon, LLC is a solutions-driven company providing end-to-end expertise in humanitarian response. We don’t staff projects—we bring the right teams with the right tools, guided by innovative leadership, that together deliver operational success. From disaster response and recovery to migration and emergency preparedness, we integrate strategic leadership with hands-on execution. Our team combines deep industry experience with data-driven solutions, ensuring our partners are well equipped to mitigate crises effectively and deliver real impact and mission success.

Anovaeon, LLC is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.

This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment.

If you need any accommodations to complete the application, participate in an interview, take part in pre-employment testing, or engage in any part of the selection process, please contact us at HR@anovaeon.com