Business Analyst

JOB TITLE: Business Analyst

DIVISION: Elections Products

LOCATION: Remote; US-based only

EMPLOYMENT: Full time employee, 40 hrs. per week

About Us

The Canton Group is a privately held, family-owned company with over 25 years of delivering award-winning websites, software, and digital modern secure solutions to Fortune 500 organizations and Government entities. We take immense pride in offering our employees the benefit of working fully remote while our Headquarters remain open in Baltimore, Maryland. The Canton Group's presence spans across the nation, including our employees and clients. Apply today and join us on our journey of growth!

Our Core Values

Intellectually Curious | Committed to doing things the right way | Transparent, Honest, and Fair | Determined to delight our customers | Be Collaborative & Accountable

Overview

The Business Analyst is a domain specialist role within the Elections Products division, focused on the business rules that govern how election administration works and how users interact with those rules inside the Elections Products platform. This role is not embedded with delivery teams on a continuous basis. Instead, the Business Analyst operates as an on-demand consultant and validator, engaged when domain accuracy and regulatory compliance are at stake, and when questions arise that require a deep understanding of elections law, jurisdictional requirements, and how government clients actually run elections.

Reporting to the Director, Product Management (Government), the Business Analyst works at the intersection of elections administration and software product development. They translate how election workflows function in the real world, including the statutory rules, procedural requirements, and user interactions that drive them, into clear, structured documentation that Business Solution Architects, Product Owners, and Engineering teams can act on with confidence.

The Business Analyst is not primarily a technical role. The emphasis is on elections domain depth: understanding what the law requires, how election officials interact with systems to fulfill those requirements, and whether a proposed solution actually reflects how the process works in practice. This expertise is what makes the BA team an independent check on both Product and Engineering, protecting the platform from requirements that look reasonable on paper but fail in a real election environment.

Responsibilities

Reasonable accommodation may be provided to enable individuals with disabilities to perform these essential functions.

Business Rules Documentation & Modeling

• Elicit, document, and maintain detailed business rules governing elections workflows, including ballot management, voter registration, tabulation, results reporting, and election administration processes, as they apply to the Elections Products platform.
• Model how users interact with business rules within the platform, capturing decision points, workflow branches, exception handling, and edge cases that reflect real election administration practice.
• Produce structured business rules documentation in formats that are actionable for Business Solution Architects, Product Owners, and Engineering teams, including decision tables, business rule catalogs, and annotated process narratives.
• Maintain documentation accuracy over time as elections laws, regulations, and platform capabilities evolve, flagging changes that have downstream impact on product behavior.
• Partner with Business Solution Architects to ensure platform-level solution designs accurately reflect the underlying business rules they are intended to support.

Process Mapping & Workflow Analysis

• Map and analyze end-to-end elections workflows as experienced by government users, identifying how business rules are triggered, enforced, and communicated through each step of the process.
• Document current-state and future-state process flows for elections administration functions, highlighting gaps between existing system behavior and what the law or user need requires.
• Analyze the impact of jurisdictional variation on workflow design, identifying where process differences across state and county clients require distinct handling versus where a single platform workflow can serve multiple contexts.
• Identify usability friction points where the interaction between users and business rules creates confusion, error risk, or compliance exposure, and communicate findings clearly to Product and BSA teams.

Requirements Workshops & Government Client Engagement

• Facilitate structured requirements workshops with government clients, including state and county election officials, to elicit business rules, workflow requirements, and user interaction needs in their operational context.
• Translate government client input into structured, platform-relevant requirements documentation, filtering operational detail through the lens of what the platform needs to know and do.
• Build and maintain productive working relationships with election administrator contacts at client agencies, earning credibility as a domain peer who understands how elections are run.
• Represent the Elections Products division professionally in client-facing engagements, including workshops, discovery sessions, and requirements review meetings.

Compliance Validation & Domain Review

• Validate proposed product features and solution designs against applicable elections laws, regulations, and certification standards, identifying compliance gaps before they reach implementation.
• Serve as the elections domain authority for compliance-related questions raised by Product Owners, Business Solution Architects, and Engineering teams during feature development.
• Review requirements, acceptance criteria, and solution documentation for domain accuracy, flagging assumptions or interpretations that do not reflect how elections actually work.
• Track relevant changes to elections law, state administrative rules, and federal certification requirements, proactively communicating impacts to the product team.

UAT Support & Subject Matter Expertise

• Serve as a subject matter expert during User Acceptance Testing (UAT), providing domain context that helps testers understand what correct system behavior looks like from an elections administration perspective.
• Review test scenarios and acceptance criteria for domain accuracy, ensuring UAT exercises reflect realistic election workflows and edge cases rather than only technical test coverage.
• Support the identification and triage of defects raised during UAT, providing domain-grounded analysis of whether observed behavior represents a genuine compliance or functionality issue.
• Adhere to the organization's security policies, procedures, and controls to protect confidential information and ensure compliance with SOC 2 requirements.

Qualifications

• Bachelor's degree in Public Administration, Political Science, Business, Information Systems, or a related field.
• 4+ years of experience in business analysis, elections administration, government program management, or a closely related field.
• Working knowledge of elections administration processes, including at least one of the following: voter registration, ballot management, tabulation, results reporting, or election night operations.
• Demonstrated ability to document complex business rules and workflows in structured, clear formats for cross-functional audiences.
• Experience facilitating requirements sessions or workshops with government stakeholders or subject matter experts.
• Strong analytical and critical thinking skills, with the ability to identify gaps, inconsistencies, and edge cases in requirements and process documentation.
• Excellent written and verbal communication skills, with the ability to translate domain expertise into product-relevant documentation.
• Familiarity with Agile software development practices and how business analysis integrates with sprint-based delivery teams.

Preferred Qualifications

• Direct experience working in or with a state or county elections office.
• Familiarity with elections technology platforms, including EMS systems, voter registration systems, or ballot on-demand solutions.
• Knowledge of federal and state elections certification standards, including EAC/VVSG requirements and state-level certification processes.
• Experience working in a SaaS product environment alongside Product Management and Engineering teams.
• Proficiency with ADO (Azure DevOps) or similar tools for requirements documentation and backlog management.
• Relevant certifications such as ECBA, CCBA (Certification of Competency in Business Analysis), or equivalent.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at a time.
• May be required to work on-call or long hours, if necessary, in case of serious network malfunction.

Affirmative Action/EEO Statement

It is the policy of the Canton Group to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.

As part of the company's equal employment opportunity policy, the Canton Group will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.

Employees and applicants shall not be subjected to harassment, intimidation or any type of retaliation because they have (1) filed a complaint; (2) assisted or participated in an investigation, compliance review, hearing or any other activity related to the administration of any federal, state or local law requiring equal employment opportunity; (3) opposed any act or practice made unlawful by any federal, state or local law requiring equal opportunity; or (4) exercised any other legal right protected by federal, state or local law requiring equal opportunity.

The above-mentioned policies shall be periodically brought to the attention of supervisors and shall be appropriately administered. It is the responsibility of each supervisor of the company to ensure affirmative implementation of these policies to avoid any discrimination in employment. All employees are expected to recognize these policies and cooperate with their implementation. Violation of these policies is a disciplinary offense.