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The role involves managing the full lifecycle of Binance Square campaign operations, including documentation, backend configuration, and performance monitoring. Additionally, the candidate will coordinate with cross-functional teams to resolve user issues and drive growth initiatives.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, and more. Our mission is to increase the freedom of money and financial access for people around the world.
About Binance Square
Binance Square aims to be the one-stop social platform for the latest trends in Web3 and crypto. With a vast selection of content from renowned crypto experts, avid enthusiasts, and trusted media sources, the platform serves as a bridge between content creators and their followers, customizing users’ feeds based on their respective engagement history. Join us to be part of a team that is shaping the future of social interaction in the crypto space.
Responsibilities:
Assist in the full lifecycle of Square campaign operations, including drafting campaign documentation, managing backend configurations, coordinating on-site promotions (banners, push notifications, and pop-ups), overseeing campaign launches, tracking ongoing progress and post-campaign management.
Collect & extract frequently-appeared cases from user inquiries, work with Product and Tech teams to debug issues, verify fixes, and reduce the number of potential user cases.
Handle escalated user tickets from the Mod & Customer Service team, maintain FAQs and other user documents to ensure consistent communication and improve user experience.
Monitor real-time campaign data and deliver post-campaign reports with actionable insights for future optimization.
Plan, coordinate, and launch integrated growth initiatives and campaigns in partnership with cross-functional teams to accelerate scalable user and content growth.
Requirements:
Recent graduate, with a strong interest in crypto, blockchain, and digital communities.
Past experience in Web3, content or creator economy is a plus advantage.
Strong bilingual communication skills in English and Mandarin, with the ability to effectively engage vendors and internal stakeholders across regions.
Execution excellence with attention to details and a high level of patience and accountability.
Good communication and collaboration skills with ability to think critically and solve problems independently.
Resourceful, proactive, and eager to learn in a fast-paced, entrepreneurial environment.
Why Binance
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you acknowledge that you have read our Candidate Privacy Notice.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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