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The Billing Representative is responsible for maintaining accurate billing records, processing payments, and managing account adjustments. They must also communicate with customers to resolve billing discrepancies and collaborate with other departments to ensure financial accuracy.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Responsible for maintenance of accurate billing records of customer and/or patient accounts, process payment and adjustments, and communicate with customers to answer questions or provide information.
Qualifications
Education
High School Diploma or Equivalent required
Experience
experience in billing, finance or collections 1-2 years required
Knowledge, Skills and Abilities
- Strong attention to detail and ability to multitask.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office, especially Excel.
- Ability to work independently and as part of a team.
- Ability to work in a fast-paced environment.
Additional Job Details (if applicable)
• M-F Eastern Business hours required for remote role; shifts will range between 6 AM to 6 PM EST
•A quiet, secure, stable, HIPAA-compliant workstation is required.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $25.28/Hourly
Grade
2
EEO Statement:
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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