Bilingual Reimbursement Specialist

Position Type:                    Full Time

Department:                      Patient Programs

Work Location:                  Canada

Work Arrangement:         Remote

Work Hours:                       Standard Business Hours Monday to Friday

Travel Required:                No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

At Sentrex, we thrive when our people thrive. We are currently looking for a Bilingual Reimbursement Specialist to be the supportive force that empowers our Patient Support Programs. The Bilingual Reimbursement Specialist plays a key role in supporting patients by facilitating access to prescription drug coverage. This role involves coordinating between patients, healthcare professionals, and insurance providers to ensure timely and efficient reimbursement outcomes.

A Day in the Life (What you will do here):

• Manage and oversee all aspects of the reimbursement process to secure prescription drug coverage for patients.
• Develops strong relationships with patients, caregivers, and their healthcare team by instilling confidence, trust, security, and relief.
• Coordinate cases with insurance companies, physicians, and healthcare professionals to optimize reimbursement solutions.
• Help patients navigate the insurance landscape, walking them through how to find insurance forms, acquire signatures and submit to their insurers for a response.
• Prepare, organize, and submit all required documentation to insurance providers and public/federal funding programs.
• Build and maintain strong relationships with key clinics and healthcare partners.
• Collaborate with pharmacy teams to initiate and complete dispensing processes once funding is approved.
• Develop and maintain a deep understanding of public, private, and federal funding mechanisms and reimbursement pathways.
• Ensuring complete and high-quality data entry into our database systems.
• Reports Adverse Events / Severe Adverse Events (AE / SAEs) by following SOP guidelines.
• Complete all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards.
• Maintain program data accuracy through review of program documentation for completeness and consistency.
• Additional duties as assigned by manager.

What you need to ensure you are set up for success:

• A Bachelor’s degree in a related field or equivalent work experience.
• Bilingualism (English/French) – required.
• Minimum 2 years of experience in a customer or client service role.
• Prior experience in a reimbursement, healthcare, pharmaceutical, or insurance environment is necessary.
• Proficiency in Microsoft Office and Google Workspace (Word, Excel, Google Docs, Sheets, etc.).
• Excellent communication, interpersonal, and organizational skills.
• Proven ability to multi-task, set priorities, and manage competing deadlines in a fast-paced environment.
• Professional and courteous telephone manner with strong attention to detail.
• Demonstrated ability to problem-solve and think creatively to achieve effective outcomes.
• Comfortable working both independently and collaboratively within a team setting.

What makes you a great fit for this team: 

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications.  We realize that not every candidate will meet every single desired qualification.  If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.

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