Bilingual Quality Assurance Lead (100% remote)

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our QA Team and lead quality excellence in enterprise software implementations. In this role you will define and execute comprehensive testing strategies that ensure system integrity, drive continuous improvement, and directly shape our clients' success. You'll be the strategic voice for quality assurance—collaborating with implementation teams, partnering with clients, and overseeing both manual and automated testing initiatives across complex, large-scale projects. This is a high-impact position where your expertise in QA leadership will influence not just individual projects, but the evolution of our quality engineering practices across the organization.

 

What's In It For You

• Working within a dynamic and collaborative team
• Growing through stimulating mandates and projects
• Benefiting from career opportunities that support professional development
• Working in a hybrid mode, in the office, from home, or fully remote
• Enjoying a flexible schedule and a comprehensive benefits program
• Access to a retirement savings plan with employer contribution

What you’ll do

• Define an overall testing strategy to ensure full system integration:
  • Ensure effective validation of solution software components
  • Ensure validation of integrations between systems and components
  • Ensure end-to-end testing coverage
• Collaborate with implementation teams to define test plans and execution
• Work closely with the project manager to establish the testing strategy and schedule
• Actively contribute to the preparation and presentation of QA strategies to clients
• Act as the primary point of contact for clients regarding testing strategy
• Lead client meetings to review strategy, test matrices, and overall coverage
• Gather client feedback and priorities related to QA activities and adjust accordingly
• Coordinate testing priorities with the client QA counterpart
• Ensure communication of QA activities, including status reporting to the project manager and client
• Develop guidelines on best practices related to test strategy and coverage
• Define and implement optimal processes and tools to support testing activities
• Define and track QA performance metrics
• Oversee automation initiatives for client implementations in collaboration with offshore and onshore teams
• Contribute to the evolution of automation practices toward continuous and efficient quality engineering
• Implement strategies to improve efficiency, accelerate release timelines, enhance software quality, and reduce defects
• Coordinate performance testing activities with offshore and onshore teams

What you bring

• University degree in actuarial science, computer science, engineering, or a related field
• Excellent verbal and written communication skills in both French and English
• 8 to 12 years of experience in quality assurance, including a minimum of 3 years in a QA leadership role
• Quality assurance certification (an asset)
• Strong knowledge of QA processes
• Experience in software testing, including strong analytical and project management skills
• Experience developing testing strategies and plans for large-scale projects
• Experience with Agile methodologies (an asset)
• Experience working with offshore teams (an asset)
• Strong knowledge of industry standards and best practices in software testing
• Excellent organizational and problem-solving skills, along with a solid understanding of technology and communications
• Strong attention to detail
• Availability to travel within Canada and the United States

Advanced knowledge of English is required because you will occasionally interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.) as part of this position's main responsibilities given its international scope.

 

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.