Bilingual Personal Injury Demand Manager (Remote)

At The Ward Law Group, we believe our people are our greatest asset. We invest in our team, celebrate wins together, and create opportunities for growth. You'll work alongside passionate professionals who care deeply about helping clients during some of the most difficult times in their lives.

If you're looking for a long-term leadership opportunity where you can make an impact, develop your career, and help build a high-performing team, we'd love to hear from you. Apply today!

Are you an experienced Personal Injury Demand or Records Manager looking for an opportunity to lead a high-performing team while working remotely?

The Ward Law Group is one of the fastest-growing plaintiff personal injury firms in the United States. We're seeking a bilingual (English/Spanish) leader to oversee our Demand Department, improve operational performance, coach team members, and help deliver outstanding results for our clients.

If you thrive in a fast-paced environment, enjoy developing people, and have experience leading personal injury teams, we'd love to hear from you.

Compensation

• 100% Remote
• Full-time
• Long-term opportunity with a growing U.S. law firm

What We Offer

• Work directly with an established U.S. personal injury law firm
• Fully remote position
• Leadership opportunity with a growing department
• Ongoing coaching and professional development
• Long-term career growth
• Collaborative and supportive team environment
• Opportunity to make a meaningful impact on client outcomes

What You'll Do

• Lead and coach the Demand Department team
• Monitor department productivity and quality
• Conduct performance reviews and coaching sessions
• Improve workflows and operational efficiency
• Review KPIs and reporting
• Partner with firm leadership on department initiatives
• Ensure timely demand preparation and case progression
• Resolve escalated client or operational issues
• Support hiring, onboarding, and employee development
• Foster a culture of accountability and excellence

We're Looking For Someone Who Has:

• 3+ years managing legal teams
• Plaintiff personal injury experience
• Experience leading performance-driven teams
• Strong English and Spanish communication skills
• Experience with Litify, Filevine, or similar case management software
• Excellent coaching and leadership skills

• Minimum of 3 years of management experience required 
• Legal industry experience required; experience within a Plaintiff Personal Injury law firm strongly preferred 
• Experience managing teams in performance-driven environments with measurable productivity and quality standards 
• Experience conducting performance reviews, coaching conversations, audits, and performance improvement initiatives 
• Strong leadership, organizational, and team development skills 
• Ability to analyze data, identify trends, and implement process improvements 
• Strong written and verbal communication skills 
• Ability to manage multiple priorities and deadlines in a fast-paced environment 
• Proficiency with case management systems, reporting tools, and Microsoft Office applications 
• Reliable attendance, professionalism, and accountability 
• Fluency in both English and Spanish required 

Preferred Qualifications 

• Experience managing Demand, Pre-Litigation, Case Management, or Personal Injury operations teams 
• Experience using Litify (Salesforce), Filevine, or similar legal case management platforms 
• Experience implementing workflow improvements, automation initiatives, and operational efficiencies 
• Experience supporting departmental growth, workforce planning, and leadership development initiatives 

Equipment Requirements: 

Computer:

• Windows:
  • Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores
  • 16 GB RAM
  • 256 GB SSD
• Mac:
  • macOS 11 (Big Sur+), Apple M1 or Intel i5
  • 8 GB RAM
  • 256 GB SSD

Internet:

• Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable
• Internet Speed:
  • 30 Mbps download
  • 15 Mbps upload
  • Latency (Ping): Under 100ms

USB noise-cancelling headset

Webcam for daily meetings

The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.