Bilingual Patient Services Representative | Mexico - Remote

We are seeking customer-focused and dependable Customer Care Representatives to join our growing remote team.

In this role, you will support customers across phone, email, webchat, and social channels, helping resolve inquiries related to orders, billing, product information, returns, and general account support.

We’re looking for strong communicators who can deliver professional, empathetic service while thriving in a fast-paced remote environment. If you enjoy helping people, solving problems, and creating positive customer experiences, we’d love to hear from you.

Key Responsibilities

• Provide excellent customer service through phone, email, chat, and social channels.
• Assist customers with order inquiries, returns, billing questions, and product information.
• Accurately enter customer and order information into internal systems.
• Resolve customer concerns professionally and escalate issues when necessary.
• Maintain records of customer interactions and actions taken.
• Identify opportunities to improve customer satisfaction and support sales initiatives.
• Collaborate with team members and supervisors to ensure smooth operations.

Qualifications

• Strong verbal and written communication skills.
• Customer service or call center experience preferred.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency and ability to navigate multiple systems.
• Typing speed of 30+ WPM preferred.
• Flexible and team-oriented attitude.

Work Environment

• Remote position available.
• Must be comfortable working weekends and flexible schedules as needed.
• Independent contractor agreement.
• Weekly payments in USD.

Requirements

Requirements

• Advanced English proficiency with limited accent
• Minimum 6 months of Customer Experience (CX) experience preferred
• Strong communication and organizational skills
• Professional attitude and ability to multitask
• Familiarity with the U.S. healthcare system is a strong plus



Equipment:

We will provide the computer system; however, to be considered for this role, you must have an additional screen, a headset, and a stable wired internet connection.